Senior Specialist (Telecom Operations)

Responsibilities

What will you do?

• Generate and qualify leads based on network coverage quality, targeting areas with strong Vodafone or Etisalat signal strength to maximize business opportunities
• Source competitive telecom rates from various companies and conduct meetings with partners to establish and maintain advantageous agreements
• Oversee and manage tasks related to APN configuration, mobile connectivity troubleshooting, and support for MiFi devices
• Implement improvements to streamline the invoicing process, reduce the number of invoices, and optimize related costs
• Ensure all monthly invoices are thoroughly reviewed and any discrepancies are promptly resolved
• Collaborate closely with telecommunications account managers to ensure team activities are aligned with client objectives and service level agreements (SLAs)
• Collaborate with the Warehouse team to ensure effective stock management of new equipment and returned devices, maximizing availability and enabling timely redistribution to the market
• Prepare and maintain detailed, accurate, and timely reports covering operational, financial, and inventory activities to support informed decision-making and ensure transparency
• Manage relationships with external telecom agencies, overseeing contract negotiations, service agreements, and partnership performance to ensure alignment with Aman Holding’s operational objectives
• Oversee financial planning and budgeting for telecom operations, including analyzing costs, identifying cost-saving opportunities, and preparing forecasts for the upcoming year
• Lead process improvements to assign unique serial numbers and SKUs to SIM cards, in coordination with the Finance team, to enhance tracking, reduce costs, and eliminate operational gap

Qualifications

What will you need?

• Educational Background: Bachelor’s Degree in Business Administration, or a related field.
• Experience: 3-5 years of experience in telecom customer support or account management.
• Technical Proficiency:
• Result Orientation
• Operational Awareness
• Building Networks
• Coaching & Mentoring
• Customer Centricity
• Strong understanding of APNs, MiFi devices, and telecom connectivity protocols
• Experience with SIM provisioning, network troubleshooting, and mobile device lifecycle management
• Experience working with telecom providers or enterprise mobile data services

• Proficiency in Microsoft Excel, Word, and PowerPoint

   

Soft Skills:

• Excellent communication, analytical, and problem-solving skills
• Ability to explain technical concepts to non-technical team members or clients

AMAN Holding, one of Raya Holding Subsidiaries is a leading Egyptian Fintech Company that provides easy financial solutions to its customers using smart technology. We are committed to achieving financial inclusion and supporting non-banked customers to meet all their financial needs. As one of the market leaders in the financial services sector, AMAN focuses on expanding its services’ scope by offering a wide range of financial services, including electronic payments, non-banking financial services technology, and financing solutions for micro, small, and medium enterprises (MSMEs). We operate in all Egyptian governorates and are always striving to understand the needs of our customers and cope with market demands. This has led us to provide a comprehensive range of financial services that digitize the financial process and make it more accessible to everyone.

Business Divisions: AMAN E-Payments, AMAN for Consumer Finance & AMAN for Micro Finance.