Senior Officer (Fraud)

Responsibilities

• Monitor and investigate transactions across Prepaid Cards, POS, E-Commerce, and Wallets for suspected fraud, following approved monitoring rules and parameters.
• Review flagged/declined transactions, confirm fraud status, and take appropriate action or escalation.
• Handle fraud notifications received from banks and financial institutions, and support related chargeback processing.
• Assess merchant-related fraud alerts and flag risks or control gaps for further action.
• Maintain accurate case documentation and investigation records.
• Support in identifying fraud trends and recommending improvements to monitoring rules/processes.
• Ensure compliance with approved policies, procedures, and internal controls.
• Prepare and submit periodic fraud reports, comparing current-period volumes, trends, and case outcomes against the previous period, for the Senior Supervisor.
• Coordinate with banks, payment networks, international schemes, the Central Bank of Egypt, and relevant regulatory/law-enforcement authorities when required.

Qualifications

What will you need?

• Educational Background: Bachelor is Degree in Accounting, Finance, Business Administration or relevant discipline.
• Experience:
  • 1-2 Years of experience of relevant fraud experience. 
• Technical Proficiency:
  • Ownership
  • Functional Skills
  • Ideas presentation and Taking initiative
  • Continuous Learning 
  • Customer Centricity
  • Awareness of company’s policy.
  • Microsoft Excel and Word.
  • customer service skills and experience handling escalated customer service issues, required.

AMAN Holding, one of Raya Holding Subsidiaries is a leading Egyptian Fintech Company that provides easy financial solutions to its customers using smart technology. We are committed to achieving financial inclusion and supporting non-banked customers to meet all their financial needs. As one of the market leaders in the financial services sector, AMAN focuses on expanding its services’ scope by offering a wide range of financial services, including electronic payments, non-banking financial services technology, and financing solutions for micro, small, and medium enterprises (MSMEs). We operate in all Egyptian governorates and are always striving to understand the needs of our customers and cope with market demands. This has led us to provide a comprehensive range of financial services that digitize the financial process and make it more accessible to everyone.

Business Divisions: AMAN E-Payments, AMAN for Consumer Finance & AMAN for Micro Finance.