Senior Manager (Managed Service)

Responsibilities

* Establish and grow the Managed Services Practice, including offerings, operating model, SLAs/OLAs, pricing, KPIs, and governance.
* Drive the shift from project-based delivery to scalable, recurring managed services.
* Grow regional revenue and shape executive-level proposals and commercial models.
* Oversee end-to-end delivery (AMS, DevOps, MLOps, L1/L2/L3 support, data & automation operations).
* Ensure operational excellence using ITIL, SRE, DevSecOps, and continuous improvement.
* Own P&L, profitability, cost optimization, and resource utilization.
* Build, scale, and mentor high-performing managed services teams.
* Act as a trusted advisor to C-level stakeholders and represent Raya Digital in the market.

Qualifications

* Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field; a postgraduate degree is a plus.
* 12+ years of experience, with 7+ years in Managed Services leadership.
* Strong expertise in AMS and managed operations for complex digital transformation programs.
* Proven exposure to KSA & GCC markets.
* Solid command of service management frameworks, SLA/SLO governance, and enterprise operations.
* A proven track record in growing managed services revenue and leading commercial discussions.
* Experience across software, cloud, data, AI/ML, and automation ecosystems.
* Strong executive presence, leadership, and stakeholder management skills.
* Relevant technical degree; certifications (ITIL, PMP, DevOps, Cloud) are a plus.

Raya Information Technology, the leading system integrator was established in 1998 with a vision to lead the information technology market depending on its dynamic portfolio.

Building on the fact that sustainable growth starts with strong roots, Raya Information Technology helped over 1000+ customers in all market sectors in adopting new technologies and achieving higher levels of business performance.

With a regional presence across MEA region through 3 regional offices in Egypt, Saudi Arabia and United Arab Emirates, we serve customers in the sectors of financial services (FSI), Telecommunications, Public, Oil & Gas, Hospitality, Commercial and Retail.

Raya Extensive Expertise in the field of system integration and technology consultancy uniquely positions it as the Digital Transformation enabler bridging the gap between legacy and future technologies.

Our offerings range from ATM & Self- Service solutions, infrastructure solutions, Oracle Apps & Tech Solutions to Data Center, Co-location and Cloud Solutions using its large pool of 900+ certified skilled team and leveraging its unique portfolio of class A technology vendors.

Our strength lies in our specialized divisions, which deliver comprehensive full-stack solutions: Raya Integration, Raya International Services, Raya Data Center, Raya Network Services, Raya Digital, and Raya Cyber Solutions.