Senior Executive (Settlement and Reconciliation) - Collection

Responsibilities

• Lead and oversee daily reconciliation of payment gateway transactions across multiple channels to ensure completeness, accuracy, and timeliness of all financial records.
• Investigate and resolve complex discrepancies in transaction reports, chargebacks, and refunds by coordinating cross-functional teams to prevent financial losses and ensure swift closure.
• Develop, prepare, and review daily, weekly, and monthly reconciliation and settlement reports to provide clear visibility into payment gateway operations and support senior management decision-making.
• Manage relationships with banks and external payment service providers to ensure optimal settlement terms, timely fund transfers, and adherence to agreed SLAs.
• Drive collaboration with Finance, Operations, and IT teams to proactively identify and resolve systemic reconciliation mismatches and root causes.
• Lead process improvement and automation initiatives within settlement and reconciliation functions to reduce manual errors, enhance efficiency, and strengthen internal controls.
• Oversee and manage escalated settlement complaints and payment gateway disputes in coordination with customer service and IT teams to guarantee swift resolution and maintain operational excellence.
• Mentor and guide junior team members on reconciliation best practices, standard operating procedures, and quality standards.
• Apply reporting controls and maintain supporting documentation across all MIS outputs to ensure compliance with company policies and regulatory requirements

Qualifications

• Bachelor’s degree in business administration, Information Systems, Finance, or a related field.
• 1-2 years of experience in the same field.

Technical Skills:

• MS Excel
•  Payment Gateway Systems
• Reconciliation & Settlement Tools

AMAN Holding, one of Raya Holding Subsidiaries is a leading Egyptian Fintech Company that provides easy financial solutions to its customers using smart technology. We are committed to achieving financial inclusion and supporting non-banked customers to meet all their financial needs. As one of the market leaders in the financial services sector, AMAN focuses on expanding its services’ scope by offering a wide range of financial services, including electronic payments, non-banking financial services technology, and financing solutions for micro, small, and medium enterprises (MSMEs). We operate in all Egyptian governorates and are always striving to understand the needs of our customers and cope with market demands. This has led us to provide a comprehensive range of financial services that digitize the financial process and make it more accessible to everyone.

Business Divisions: AMAN E-Payments, AMAN for Consumer Finance & AMAN for Micro Finance.