Executive (Network Professional Services)

Responsibilities

• Support network installation and configuration according to project plans, scope of work, and Cisco standards.
• Respond to customer calls and resolve Level 1 network issues within agreed SLAs.
• Follow escalation procedures for complex or persistent technical issues.
• Conduct testing according to acceptance criteria.
• Visit clients regularly for proactive troubleshooting and incident management.
• Prepare accurate technical reports and update the senior networking team.

Qualifications

• Bachelor's degree in Communications Engineering or Computer Science.
• 0–2 years of experience in a relevant technical role.
• Hands-on knowledge of network topologies, protocols, routing protocols, routers, and switches.
• Familiarity with Voice technologies, such as Call Manager, Voice Gateways, Unified Messaging, and IPCC, or Security technologies, such as Firewalls, IPS, HIPS, URL Filters, and Network Access Control.
• CCNA certification is preferred.
• Strong analytical thinking, technical troubleshooting, creativity, and quality focus.
• Proficient Arabic and advanced English communication skills.

Raya Information Technology, the leading system integrator was established in 1998 with a vision to lead the information technology market depending on its dynamic portfolio.

Building on the fact that sustainable growth starts with strong roots, Raya Information Technology helped over 1000+ customers in all market sectors in adopting new technologies and achieving higher levels of business performance.

With a regional presence across MEA region through 3 regional offices in Egypt, Saudi Arabia and United Arab Emirates, we serve customers in the sectors of financial services (FSI), Telecommunications, Public, Oil & Gas, Hospitality, Commercial and Retail.

Raya Extensive Expertise in the field of system integration and technology consultancy uniquely positions it as the Digital Transformation enabler bridging the gap between legacy and future technologies.

Our offerings range from ATM & Self- Service solutions, infrastructure solutions, Oracle Apps & Tech Solutions to Data Center, Co-location and Cloud Solutions using its large pool of 900+ certified skilled team and leveraging its unique portfolio of class A technology vendors.

Our strength lies in our specialized divisions, which deliver comprehensive full-stack solutions: Raya Integration, Raya International Services, Raya Data Center, Raya Network Services, Raya Digital, and Raya Cyber Solutions.