Executive (Compliants)

Responsibilities

• Ensure customer satisfaction by promptly addressing and resolving complaints to maintain customer loyalty, promotes a positive brand image, and prevents dissatisfaction from escalating
• Maintain a positive attitude towards customers at all times to create a positive experience for customers, which can increase retention, foster trust, and encourage repeat business
• Respond to customer inquiries in a timely manner to improve customer satisfaction and retention
• Communicate with customers through various channels (phone, email, chat, etc.) to ensure accessibility for customers and enhances the convenience of reaching support
• Acknowledge and resolve customer complaints efficiently to turn potentially negative experiences into positive ones, strengthening customer relationships
• Demonstrate in-depth knowledge of products to provide accurate information and answer customer questions to ensure they receive the correct information, and can help increase sales or product adoption
• Process customer orders, forms, applications, and requests accurately to ensure a seamless customer experience, reduces errors, and prevents delays in service delivery
• Maintain detailed records of customer interactions, transactions, feedback, and complaints to improve customer service over time
• Collaborate with colleagues as necessary to address customer needs to ensure that customer issues are handled efficiently and that there is a collective effort to provide the best possible service

Qualifications

Bachelor's degree in any field

0-2 years of experience in same field 

Strong knowledge of policy formulation and documentation

Excellent understanding of the operations business cycle

Strategic Thinking 

Operations Development 

Influencing Others

Developing Successors 

Customer Centricity

AMAN Holding, one of Raya Holding Subsidiaries is a leading Egyptian Fintech Company that provides easy financial solutions to its customers using smart technology. We are committed to achieving financial inclusion and supporting non-banked customers to meet all their financial needs. As one of the market leaders in the financial services sector, AMAN focuses on expanding its services’ scope by offering a wide range of financial services, including electronic payments, non-banking financial services technology, and financing solutions for micro, small, and medium enterprises (MSMEs). We operate in all Egyptian governorates and are always striving to understand the needs of our customers and cope with market demands. This has led us to provide a comprehensive range of financial services that digitize the financial process and make it more accessible to everyone.

Business Divisions: AMAN E-Payments, AMAN for Consumer Finance & AMAN for Micro Finance.