Product Manager - Onboarding
- Location
- Cape Town
- Workplace
- Hybrid
- Employment
- Full-time
About this role
Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.
With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.
Job Purpose:
Can you turn a first click into a seamless customer journey?
We’re looking for a Product Manager to own and improve the digital onboarding experience across our brands, helping customers register, become eligible and get to the experience they came for with less friction and more confidence.
What you’ll do
- Own the onboarding product roadmap, priorities and performance.
- Optimise registration, eligibility and customer conversion journeys.
- Use customer insight, funnel data and experimentation to uncover friction and improve experiences.
- Lead product discovery from problem identification through to delivery and optimisation.
- Partner with Design, Engineering, Analytics, Compliance and Delivery.
- Balance customer experience and commercial outcomes with regulatory and responsible gambling requirements.
- Track measurable outcomes including registration completion, eligibility and conversion to first-time deposit (FTD).
What we’re looking for
- Experience as a Product Manager owning customer-facing digital journeys.
- Strong experience in onboarding, registration, conversion or transactional journeys.
- Confident using data, experimentation and customer insight to drive product decisions.
- Experience working with Agile, cross-functional product and engineering teams.
- Strong stakeholder management and product judgement.
- Experience in gaming, fintech or another regulated digital environment is a bonus.
Why join us?
You’ll own one of the most important moments in the customer journey: the point where someone goes from interested to successfully onboarded.
If you love removing friction, improving conversion and creating digital journeys customers actually enjoy, we’d love to hear from you.
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself
You’ll get a competitive salary combined with some great benefits.
Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.
#Interactive
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