Operations Specialist

Job DetailsJob Location: Mishawaka, IN - Mishawaka, IN 46545Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: DayJob Category: RetailOperations Specialist

Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position details

Position title

Operations Specialist

Reports to

Assistant Store Leader

Classification

Full-Time / Non-Exempt / Hourly

Position overview

The Store Operations Specialist plays a critical role in supporting store performance through execution of inventory management, compliance, and operational processes. This role ensures product availability, pricing accuracy, and adherence to all federal, state, and local firearm regulations, while maintaining organized and efficient backroom and administrative operations. Working closely with store leadership, this position drives operational excellence across receiving, inventory control, compliance tracking, and customer order fulfillment.

Core values alignment

Curious — ask questions, find and solve problems
Passionate — care deeply about the brand, team, and customers
Do it Right — take pride in accuracy and credibility
Service — put others above ourselves

Key responsibilities

Inventory & Merchandising Execution

Support store sales by maintaining visual standards in the store, to include merchandise presentation, pricing, promotions, and signage.
Maintain visual and merchandising standards across the sales floor
Conduct inventory counts, cycle counts, and audits to ensure accuracy
Monitor and resolve out-of-stock conditions and inventory discrepancies

Receiving & Inventory Control

Receive and process all incoming inventory, including firearms, transfers, and e-commerce orders, in a timely and accurate manner
Maintain a clean, organized, and audit-ready receiving area
Process inventory adjustments and goods issues to ensure proper system accuracy
Execute weekly and monthly reporting, including negative inventory and margin reports

Compliance & Regulatory Support

Support compliance with all ATF, OSHA, and internal safety policies and procedures
Perform compliance checks including 4473 form reviews, bound book management, for documentation accuracy and compliance tracker
Assist with audits, corrections, and required customer follow-up

Customer Order & Service Support

Manage e-commerce orders and layaways, ensuring timely processing and customer communication
Support firearm service and repair programs, including tracking, parts coordination, and follow-up
Ensure all customer transactions related to layaway and ecommerce are completed timely

Operational Support

Partner with leadership to maintain appropriate supply levels (targets, PPE, office supplies, ATF forms)
Conduct case audits to ensure proper representation of in-stock firearms
Support overall store operations to ensure a safe, compliant, and high-performing environment

Desired skills & experience

High School Diploma or equivalent preferred
2+ years of retail, inventory, or operations experience (specialty retail preferred)
Working knowledge of inventory systems and POS platforms
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong attention to detail with a focus on accuracy and compliance
Effective communication and organizational skills
Ability to work a flexible schedule, including nights, weekends, and holidays

Employee benefits

Medical, Dental, and Vision health insurance
Unlimited Shooting – Free Classes
Industry-leading online and in-store discounts
Manufacturer rewards and points program
No firearm experience needed — we offer paid training

Qualifications