Field Service Engineer MA - Troy, New York

About us

We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us.

We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 390-strong team?

Your mission

• Work out of our Troy, NY office and travel to support our customers in the Americas, with most of the travel being in the Eastern US and Canada.
• Provide remote and on-site support for hardware and software related issues on Raith Nanofabrication systems.
• Perform instrument installations, qualifications, updates, upgrades, maintenance and repairs.
• Utilize technical expertise to gather and interpret system data to solve complex equipment issues quickly and effectively with support from Raith Technical Support Specialists
• Accelerate your learning curve by working out of our North American service support center and help maintain our Service Tools.
• Provide feedback for Continuous Improvement on systems and procedures.
• Communicate with colleagues and Customers at a professional and proactive level.
• Over time, advance your career by becoming an expert in supporting multiple Raith product lines and providing escalation support for the most challenging issues.

Your Qualifications

• Associate or bachelor’s degree in an engineering or science-related field. Mechanical or Electrical Engineering degree preferred and Military experience a plus.
• 2 to 5 Years practical engineering experience requested.
• Exceptional team working and communication skills are critically important as well as being solution driven and customer oriented.
• Outstanding independent problem-solving skills using root cause analysis methods.
• Experience in servicing precision equipment (installation, maintenance, troubleshooting and repairs).
• Proficiency with electronic test equipment and hands-on mechanical experience with semiconductor instrumentation.
• Knowledge of ultra-high vacuum systems, high voltage supplies, robotics, electromechanical systems or precision stages is preferred.
• Experience servicing SEM/FIB/TEM instruments is a plus
• Ability to travel locally and occasionally to other locations in the Americas and Europe.

Why us?

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