About this role
Full-Time
Work at Home
Equipment Provided
Pay:
$14/hr + Monthly Bonus
Overview
This role is essential in providing exceptional customer service and support with Billing questions such as: Taking Payments/ Reviewing payoffs/ and or Payment Plans on past due accounts.
Paid Training:
Mon-Fri 8am-5pm EST (6 Weeks)
Production Schedule after Training:
Production Hours are Mon-Fri 8a–9p (EST) & Sat 8a–12noon EST
Schedules are 8hr shifts.
- Mix of 8a-5p & 12noon-9p
- 2 Saturdays a month
Duties
- Handle inbound and outbound calls related to collections, and billing
- Assist with account reconciliation and analysis, ensuring all transactions are accurately recorded.
- Demonstrate excellent phone etiquette while negotiating payment plans or resolving billing disputes.
- Maintain detailed records of customer interactions and transactions in compliance with company policies.
Skills
- Collections
- Call Center
- Proficiency in accounts payable and accounts receivable processes.
- Excellent customer service skills with a focus on phone etiquette.
- Ability to perform account analysis using math skills for accurate reporting.
Background and Drug Test performed
Equal Opportunity Employer Veterans/Disabled
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