Business/QA Analyst

Location
Bangalore South
Workplace
On-site
Employment
Full-time

About this role

Defines requirements and validation rules, tests the agents, and coordinates user acceptance testing.

Must-have

  • Writing requirements, validation rules and acceptance criteria
  • Test planning and execution: functional, integration, end-to-end, regression
  • Testing conversational AI systems (intent accuracy, edge cases)
  • Working knowledge of ServiceNow request workflows
  • Coordinating UAT with business users; defect tracking in Jira or Azure DevOps
  • Defining and measuring success metrics

Requirements

Nice-to-have:

Postman, test automation (Playwright), familiarity with Databricks, Fabric or AWS data services

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