Customer Business Analyst

We are looking for a Customer-Facing Business Analyst with a strong background in finance, business analysis, or economics. This role combines hands-on data analysis, business strategy, and direct customer interaction. You will work closely with customers to understand their business needs, identify opportunities to improve revenue and profitability, develop data-driven pricing strategies, and turn insights into measurable business results.

You will combine hands-on analysis with customer management: understand business priorities, analyze demand and revenue performance, build pricing strategies, and work with customers and internal teams to implement recommendations and measure their impact.

Your day-to-day work will include customer discussions, analysis in Excel, and using AI tools such as Claude to investigate business questions and support commercial decisions in a dynamic, time-sensitive environment.

This role suits someone with an FP&A, financial analysis, or consulting background who enjoys working with people and taking initiatives from analysis through execution.

Key Responsibilities

Own the customer relationship, build trust with key stakeholders, and align on business objectives and priorities.

Analyze demand patterns, sales pace, revenue, profitability, and capacity utilization to identify pricing opportunities.

Evaluate how seasonality, customer behavior, market conditions, and time to purchase affect performance.

Build forecasts and scenario analyses to assess pricing decisions and the trade-offs between volume, revenue, and margin.

Develop pricing strategies and translate insights into practical recommendations and action plans.

Lead customer meetings and business reviews, presenting findings to operational teams, senior management, and C-level executives.

Drive implementation and platform adoption in collaboration with customers and internal teams.

Track results against forecasts and targets, refine strategies, and follow through on agreed actions.

Requirements

2–4 years of experience in FP&A, financial analysis, business analysis, revenue management, consulting, or an analytical customer-facing role.

Strong financial and commercial understanding, including forecasting, variance analysis, and performance measurement.

Proven experience presenting recommendations, leading discussions with customers or internal business teams, and helping turn insights into action. Direct experience with external customers is strongly preferred.

Strong Excel skills, including analytical models, advanced formulas, and pivot tables.

Practical experience using AI tools such as Claude or ChatGPT for analytical or business work, with the ability to validate outputs and apply independent judgment.

Strong communication and relationship-building skills, with the ability to explain complex findings clearly.

High ownership, independence, and attention to detail, with consistent follow-through.

Strong written and spoken English.

Bachelor’s degree in finance, economics, accounting, business administration, industrial engineering, or a related field.

Advantages

Experience in Customer Success, account management, or business advisory.

Background in dynamic pricing, revenue optimization, or commercial planning.

Experience in businesses with seasonal demand, capacity constraints, or time-sensitive inventory.

* Experience with SaaS platforms and presenting to senior stakeholders.

Requirements