Processing Support Analyst

Processing Support Analyst - Lewisville, TX, Monday to Friday, 8:00 AM to 5:00 PM

Department: Specimen Processing QA and Trainers
 

Pay range: $58,656+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Maintain documentation and evaluate processing staff to ensure the department maintains high standards in quality, performance and compliance. Collect, analyze, and synthesize data used to drive operational excellence. Provide support for Toxicology Processing and regional leadership by identifying areas for service and productivity improvements based on data and experience 

Responsibilities

• Maintain records for CQA, Safety, Compliance, PT training, In-services and other departmental training documentation 
• Monitor and track performance of processing staff and generate reports and other documentation, including production, errors, attendance and quality metrics, and provide to forensic processing supervisors and manager 
• Maintain departmental SOPs  
• Assist in the preparation of the department for inspections, write memos and corrective actions, provide other documentation and support as needed 
• Create and maintain databases for tracking key performance metrics by department and at the individual employee level  
• Assist On-board full time and temporary employees 
• Use analytical skills to understand the needs of the department and develop process improvements, with the approval of Forensic Processing Manager 
• Assist with creating and implementing departmental training programs and presentations 
• Ensure compliance with company policies  
• Assist with special projects as needed 

Qualifications

Experience:

• Minimum of 2–3 years of experience in operations support, quality assurance, data analysis, or a related role. (Required)
• Experience monitoring operational and quality performance metrics, identifying trends, and preparing reports for management.
• Experience maintaining departmental records, standard operating procedures (SOPs), and compliance documentation.
• Experience tracking quality events, identifying recurring issues, and supporting corrective and preventive actions.
• Experience identifying process inefficiencies and supporting quality and operational improvement initiatives.
• Experience coordinating multiple projects, managing competing priorities, and meeting deadlines.
• Experience collaborating with leadership and cross-functional teams to support operational excellence and quality objectives.

Physical and Mental Requirements:  

• Able to sit or stand for long periods 
• Work in a laboratory environment and adhere to safety requirements 

Knowledge:  

Proficient with Workforce Central, PeopleSoft, QTN, Microsoft Access, Microsoft Word 

Skills  

• Outstanding Microsoft Excel skills 
• Strong decision making and problem solving skills required. 
• Excellent communication skills required 
• Accurate and timely reporting ability 
• Ability to multi-task in a fast paced environment 
• Ability to maintain composure while working under pressure 
• Adheres to Quest Diagnostics core values, safety, compliance and departmental policies and procedures 
• Demonstrates strong interpersonal skills that foster a positive work environment. 
• Demonstrates flexibility and be able to change. 

Education

• Bachelor’s Degree (Preferred)
• High School Diploma or Equivalent (Required)

Licenses and Certifications

• Formal Project Management training (Preferred)
• Lean Six Sigma (Preferred)