Buyer Operations Intern

The Buyer Operations team owns the post-purchase experience for Qogita's buyers - managing support, claims, and marketplace coordination to ensure every buyer interaction meets the highest service standards.

As a Buyer Operations Intern, your mission is to support buyers through every stage of their experience on the platform, contributing directly to the quality and consistency of Qogita's buyer operations.

• Buyer Support: Own the buyer's experience end-to-end across email and chat - from first response to resolution - ensuring every buyer gets a timely, professional outcome throughout.
• Buyer Claims: Review and investigate claims raised by buyers - gathering evidence, liaising with suppliers, and coordinating decisions on whether to escalate or resolve, while keeping the buyer informed throughout.
• Supply coordination: Act as the bridge between buyers and suppliers, communicating clearly and professionally to drive fair and timely outcomes on both sides.
• Process improvement: Identify recurring issues and contribute directly to automating them - using AI and automation tools to reduce manual work and speed up how support and claims are handled.
• Currently pursuing a degree in business, communication, or a related field
• Strong attention to detail and an eagerness to learn and grow
• Excellent communication skills with the ability to build positive relationships
• Proactive, problem-solving mindset with the ability to work independently and as part of a team
• Comfortable using tools like admin portals, CRMs, and business analytics tools - training will be provided
• Open to and curious about AI tools - at Qogita we embrace AI as part of how we work, and we expect our team to lean into that
• Any additional European language competency is a bonus
• Availability to join in December 2026 or early January 2027
• Paid internship: €900 per month
• 26 days annual leave (pro-rated for the duration of the internship)
• Travel reimbursement covered
• Learning & development budget
• Dog-friendly offices
• Office socials and annual company-wide offsite
• MacBook provided
  
  

About Qogita
Qogita [Ko-gi-ta] is on a mission to make global trade radically efficient by building the operating system for modern wholesale.

Wholesale is a €50 trillion market still largely run through phone calls, catalogues and trade shows. Behind every product sits a fragmented chain of sourcing, trading and logistics that makes wholesale slower, more complex and expensive than it should be.

Qogita is changing this by connecting the global market into a single order book, building the rails to move products across borders efficiently, and providing the intelligence to help businesses know what to stock, what it’s worth and where it should go.

We operate across health and beauty in 30+ European markets, with ambitions to reach every category, everywhere. Backed by Accel, Bessemer, Dawn and LocalGlobe, we’re one of Europe’s fastest-growing B2B companies.

We’re an ambitious, pragmatic and highly collaborative team, united by a desire to reshape one of the world’s biggest markets.