Software Engineer, Intern
About this role
At Pylon, we're building the future of B2B Post Sales.
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
Our product has a very large problem space so there’s a ton of stuff to build and take ownership of - we’d be excited to get your help as we're hiring several extremely talented software engineers across the stack.
What You'll Do
Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
Build prototypes, work independently, iterate quickly, and ship fast
Have high autonomy, own things end to end, and project manage your own work
Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
What You'll Do
Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
Build prototypes, work independently, iterate quickly, and ship fast
Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
What We’re Looking For
You are pursuing a bachelor’s or master’s degree in computer science, engineering, or another related field and are graduating between December 2026 and Summer 2027.
You have a growth mindset, want to constantly improve, and want to receive feedback
You're in SF or you're willing to relocate (the internship will take place in Summer 2027)
(Bonus) You have relevant internship experience or side projects building product features and a demonstration of strong full-stack fundamentals
(Bonus) You have interned at high-growth startups and can navigate ambiguous environments.
(Bonus) You highly leverage AI for software development and can juggle multiple workstreams at the same time.
(Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).
Our Perks
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!
Company at a glance
Pylon is the only customer support platform built for B2B, positioning itself as the modern alternative to Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. It serves B2B companies and helps track customer support issues across channels such as Slack Connect, Microsoft Teams, email, and in-app chat. Hundreds of fast-growing YC companies, including Vellum, Hightouch, and Deel, rely on Pylon for post-sales support. Founded in 2022 and headquartered in San Francisco, Pylon has about 50 employees and participated in Y Combinator's Winter 2023 batch. Pylon has raised $17 million in August 2024 and $31 million in a Series B in August 2025, reflecting its focus on post-sales B2B customer support.
Top Benefits
- Commuter Benefits
- Parental Leave
- 14 Company Holidays
- Unlimited PTO
- Annual Offsite
- Lunch, Dinner, And Snacks At The Office
- Fitness Stipend
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