SAP OTC - Senior Associate

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an SAP OTC - Senior Associate you will support client work in SAP Customer consulting, helping organizations optimize customer relationship management processes through analysis, software implementation, training, and support for integration across business applications. As a Manager you will motivate and develop teams, coach colleagues, manage performance, and take ownership of workstreams while using technology and sound judgment to deliver consistent results within our Advisory practice. In this role at PwC, you will help lead SAP CRM-focused client engagements, coordinate deliverables, and apply your knowledge of business applications to support operational efficiency and client objectives.

Responsibilities

- Leading SAP CRM client support workstreams across implementation, enhancement, and managed services activities
- Managing project planning, budgeting, timelines, and deliverables for customer relationship management solutions
- Analyzing client requirements and translating business needs into configuration, design, and deployment activities
- Guiding teams through system integration, testing, data validation, and release readiness for SAP CRM environments
- Coaching team members on CRM process design, issue resolution, and application support tasks
- Developing client relationships by addressing functional questions and aligning solution decisions with business objectives
- Applying business process consulting and customer management skills to improve service workflows and user adoption
- Identifying opportunities to streamline CRM operations, strengthen system interoperability, and support technology-driven transformation

What You Must Have

- At least a Bachelor's degree
- At least 5 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms.
- Demonstrating SAP OTC delivery across client support engagements
- Managing end-to-end project planning, budgeting, and execution
- Coaching teams through SAP Customer solution delivery
- Applying business process consulting in SAP-enabled transformations
- Navigating client issues with professional courage and judgment

Travel Requirements

Not Specified

Job Posting End Date