Simplified Chinese & Japanese Player Support Tier1 (Part-Time Option Available)

About the role:

• Support customer service operations in Simplified Chinese and Japanese (Language) which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
• Perform language translation and proofreading where necessary.
• Respond and support players with issues via chat and email, including but not limited to password resets and more.
• Business hours 10:00 - 19:00
• Support 365 days a year including weekends and holidays (shifts)

*Change the above points based on project requirements

Requirements:

• 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.
• Effective in Native written communication skills in Simplified Chinese and Japanese.
• Japanese (N1)
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
• Able to solve and analyze information accurately with appropriate speed and within guidelines.
• Team player mentality.
• This position is only for applicants residing in Japan with a valid working visa

Working Conditions:

• Office location: Yotsuya, Shinjuku
• Working hours: 10:00 - 19:00

Benefits

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000-yen reimbursement or train pass.