Shipping Warehouse Operations Specialist

About us

Pro Coffee Gear is a rapidly growing commercial equipment sales and service business based in Austin Texas. We create exceptional buying experiences for our clients and seek to constantly innovate. Our team is committed and resourceful. We are looking forward to having you grow with us!

Job Overview
We are seeking dedicated individuals to join our Warehouse Operations team. This role is crucial in ensuring the efficient management of warehouse activities, manage our fulfillment operations and ensure seamless order processing from warehouse to customer delivery.

Key Responsibilities

Order Fulfillment & Shipping

• Execute daily pick, pack, and ship operations with accuracy and speed to meet delivery commitments.
• Coordinate with carriers for pickup scheduling, tracking, and delivery optimization.
• Process orders using warehouse management systems and maintain shipment documentation.

Inventory Management

• Conduct cycle counts and maintain inventory accuracy across all SKUs.
• Manage receiving, put-away, and stock organization to optimize warehouse flow.
• Monitor stock levels and coordinate with procurement on replenishment needs.

Quality & Safety

• Ensure all outbound shipments meet quality standards and packaging requirements.
• Maintain safe warehouse operations following OSHA guidelines and company protocols.
• Identify and resolve operational inefficiencies or process bottlenecks.

Returns & Customer Support

• Process returns, exchanges, and damaged goods according to company policies.
• Coordinate with customer service on order status and shipping inquiries.

Qualifications

• Minimum 2 years warehouse or fulfillment experience.
• Proficiency with warehouse management systems and shipping software.
• Forklift certification preferred.
• Strong attention to detail and ability to work in a fast-paced environment.

More about us

Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20-acre ranch in Austin, Texas. We aim to make it easy for our clients to equip their business or hobby with high-quality coffee equipment while spending less. On the client side, we do this by pairing delightful online purchase experiences with expert 1-1 consultations. On the operations side, we've built deep experience across the equipment spectrum, and a proprietary process for refurbishing espresso machines. We don't simply move boxes. We aspire to be the foremost technical experts in coffee equipment and to leverage that expertise to help our clients succeed in the long term. We support this mission with continual training, outstanding after-sales support, and one of the largest equipment and parts selections in the country. We're looking forward to having you grow with us!

Our Culture

Our warehouse team has a relaxed but professional culture. We work hard but enjoy and have fun at work. We're also a curious bunch who are fascinated by different coffee-making equipment, their nuances across brands, and how they make coffee. We also genuinely enjoy coffee and the process of helping our clients make it. On the operational side, we take pride in delivering high-quality products and identifying any potential issue a client might face before it happens. We are honest and ruthless about finding the root causes of problems when they occur and revise our system design to minimize the chance that they will happen again. If something doesn't go according to plan, we unpack what happened and learn from it - no matter how small the issue may be. We embrace problems as learning opportunities we can use to grow. We strive to disassociate the person from the problem, which helps us be high performers without the stress typically associated with "making a mistake". Because we observe and debug small problems that come up before they become big problems, we rarely encounter after-sales issues. We embrace the small stresses associated with proactively avoiding major issues. This helps us avoid time-consuming and emotionally laborious "firefighting" exercises. It also allows us to be generous with our time when things don't go as planned.

Benefits:

• Opportunities for career growth and advancement within a rapidly expanding company.
• Goal-oriented work culture, providing autonomy and opportunities for personal and professional development.
• Take part in an international team!

At Pro Coffee Gear, we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.