Retail Trainer

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

The Role

You’ll design how our people learn: what we teach, how we teach it, and what good looks like. We’ll back you to try new things, test them on the floor and keep what works. You’ll get to:

• Shape day one - Build the experience that takes a new joiner from first shift to confident on the floor.
• Know it first - Learn every new product before launch and turn it into training the team enjoys.
• Coach where it counts - Work alongside salespeople on the floor, helping them find the right fit for the whole home, from Prism Care to the MyHome Bundle.
• Make every answer one customers can trust - Help the team explain specs clearly and confidently across every category.
• Own our mystery shopper programme - Use it as much to celebrate what’s working as to spot what to improve.
• Lead on AI roleplay - Grow our practice into realistic training any salesperson can use at any time.
• Define hospitality-grade service at PRISM+, then bring every store along with you.
• Someone who has trained or coached retail teams and loves the moment it clicks for someone.
• A tech enthusiast who enjoys learning how things work and explaining them simply.
• Creative with formats: short videos, quizzes, one-pagers, whatever lands.
• Curious about data and AI, and how they can make training better.
• Happiest on the floor, across our stores and at launch events, including some weekends.