Senior Account Representative

Job DetailsJob Location: Indiana Location - Indianapolis, IN 46225Company Summary

Priority Waste, headquartered in Clinton Township, MI, is a growth oriented waste management company serving municipal solid waste and construction & demolition customers in Michigan, Indiana, and Ohio. Founded in 2018, Priority Waste has expanded rapidly through organic growth and strategic acquisitions, operating out of multiple facilities across three states. Backed by TPG (Nasdaq: TPG), a leading global private equity firm with approximately $306.2 billion in assets under management, Priority Waste is committed to delivering outstanding customer service. We are building a best in class finance organization to support our continued growth.

Job Purpose

The Senior Account Representative generates new commercial business and supports existing customers across the Metro Detroit area. This role includes prospecting, cold‑calling, B2B field sales, and regular travel to customer sites to maintain relationships, resolve service needs, and identify growth opportunities.

Duties and Responsibilities

New Business Development & Prospecting

• Research new business opportunities using LinkedIn, Google, and industry tools to identify potential customers, decision-makers, and project opportunities.

• Schedule pre-planned meetings with qualified prospects to support commercial growth.

• Identify events, networking groups, and community opportunities that can expand Priority Waste’s commercial footprint.

Account Management for Major Clients

• Manage high-value accounts such as universities, large commercial organizations, and multi-site customers.

• Conduct regular customer check-ins to confirm satisfaction, identify new project work, and request referrals.

• Maintain strong relationships with key stakeholders to ensure long-term retention and account stability.

Follow-Ups & Pipeline Management

• Maintain consistent follow-up on proposals, site visits, and open opportunities to keep deals moving forward.

• Track all major account leads and opportunities in the pipeline to support forecasting and strategic planning.

• Assist with past-due invoice outreach when needed to support account health and reduce aging.

Customer Service & Relationship Building

• Serve as a trusted point of contact for customers, providing timely communication and proactive support.

• Build strong relationships that lead to new business opportunities within existing accounts.

• Ensure customers receive accurate information, reliable service, and consistent follow-through.
QualificationsThe successful candidate profile includes:

5+ years’ experience in sales and service industry with a concentration on outside sales
Excellent written and verbal communication skills
Self-motivated with ability to prioritize responsibilities while working independently with little supervision
Ability to manage multiple projects simultaneously, while paying attention to detail
Excellent follow up and organizational skills
Experience with issue resolution, negotiating and customer relationship management
Ability to travel throughout the designated territory using a reliable, personal vehicle
Aptitude with MS Office and CRM platforms

At Priority Waste, there are fundamental qualities that we look for in all our employees:

People who excel in a collaborative environment (team players)
A willingness to do whatever the situation calls for
An excitement to be part of a growing organization
A genuine understanding that the quality of your work has a direct impact on the company’s success