Product Support Specialist - SaaS - Philippines (Remote)

Note: This role is for individuals who reside in and have full work authorisation for the Philippines.

About the Role:

In the Product Support Specialist role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide, and your role will be not only to uphold similar standards but also to set new ones.

Your work directly shapes the product and can evolve into non-technical opportunities across Sales & Success, Business Operations, or Marketing as you grow with us in a global SaaS environment.

This is a full-time role with a monthly compensation of ₱43,330 and shift timings of 4:30 AM to 1:00 PM Philippine Time (PHT), any five (5) days a week.

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Providing prompt and accurate feedback to customers
• Ensuring proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers

About You:

• 1+ years of experience in a Customer support role within a SaaS product organisation
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Numerical Literacy and Data Fluency: Ability to perform multi-step calculations and explain complex numerical concepts (like why a price changed or why occupancy dropped) to non-technical users. Our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills

How to apply for this role?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs:

Website: https://hello.pricelabs.co/

PriceLabs is a revenue management platform for the short-term rental and hospitality industry. Founded in 2014 and headquartered in Chicago, IL, we help hosts and hospitality professionals price smarter with dynamic pricing, automation rules, and tools like Base Price Help and the Minimum Stay Recommendation Engine, with prices synced automatically to their preferred channels. Learn more at pricelabs.co.

PriceLabs at a glance (2026)

• 700K+ listings priced daily
• 80K+ customers across 150+ countries
• 160+ integrations
• 300+ team members working remotely across 19 countries
• 40% diversity

Industry awards

• SaaSBoomi 2021
• The Shortyz 2020 and 2023
• STRive Awards 2025 and 2026

Why join PriceLabs?

• Work on an industry-leading product that customers love, with an NPS in the 70s (read customer reviews).
• Join a global team that values open communication, empowerment, and a shared focus on customer success.
• We’re remote-first, and working from home is the norm.

PriceLabs is an equal opportunity employer. We do not discriminate based on race, colour, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, veteran status, marital status, or any other characteristic protected by law.