About this role
We're Hiring: Lead Dispatch Specialist | Dallas
Are you a dependable, organized multitasker with a passion for customer service? We’re looking for a Dispatch Specialist to join our growing team! You’ll be the vital link between our customers and field staff—helping ensure smooth operations, timely service, and exceptional support.
What You'll Do:
- Serve as the first point of contact for customers via phone, email, and live chat.
- Route service requests and inquiries to the right field team member.
- Schedule appointments and coordinate service calls efficiently.
- Manage a high volume of inbound communications while staying organized.
- Maintain accurate records of customer interactions and follow-ups.
What You Bring:
- Prior experience in customer service, dispatch, or a related field (preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities—you stay calm and think on your feet.
- Tech-savvy with proficient computer skills.
- Experience with ServiceTitan is a plus!
Perks & Benefits:
- Paid Time Off (PTO) – Recharge and take personal time when needed.
- Team-Focused Culture – We value collaboration, accountability, and continuous growth.
- Health, Dental & Vision Insurance – Comprehensive coverage for you and your family.
- 401(k) with Company Match – Plan for the future and we’ll help you get there.
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