Customer Service Specialist - On-site

Job Summary:

The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a service-oriented mindset to effectively assist customers across multiple channels.

Supervisory Responsibilities:  None

Key Responsibilities:

• Engage with customers via phone, email, online chat, or in person to provide support and product information
• Process and enter customer orders for new or additional products and services
• Address customer questions and concerns, escalating complex issues to the appropriate specialist or department
• Ensure timely resolution of customer problems and inquiries
• Maintain customer accounts and interaction records, documenting inquiries, complaints, and comments
• Perform additional related duties as assigned

Required Skills & Qualifications:

• Excel - Advanced skills required - V-Look-Up, Concatenate, Pivot Tables
• MRP/ERP experience strongly preferred
• Able to pivot quickly to address immediate needs and then able to pivot back to original tasks
• Strong communication skills, including active listening
• Service-oriented approach with the ability to resolve customer grievances
• Proficiency in computer skills, with the ability to quickly learn new software
• Data entry accuracy is incredibly important
• Excellent time management and efficiency in task completion

Education & Experience:

• High school diploma or equivalent required
• Previous customer service experience required

Physical Requirements:

• Prolonged periods of sitting at a desk working on a computer
• Ability to lift up to 15 pounds as needed

Shields Manufacturing provides an extensive benefits package, including:

• A Highly competitive total compensation package
• Medical
• Dental
• Vision
• Life
• Disability Insurance (STD and LTD)
• 401(k) with company match
• A generous paid time off schedule
• Discretionary quarterly bonus program.

Affirmative Action/EEO Statement:

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Precinmac provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.