Terminal Technology Analyst - Field Support

The duties of the Terminal Technology Analyst are wide-ranging. The Terminal Technology Analyst is charged with overseeing the installation, maintenance and support of servers or other computer systems, and planning for and responding to service outages and other problems.  They will work with end users to ensure that they tools provided to them are functioning properly and will work as the communication channel between the end use and the IT organization.

 

Essential Duties:

• Maintain and troubleshoot IT Operational Applications components specific to the business at the local terminals, such as TOS interfaces, OCR systems, Gate Management systems, RFID systems, etc.
• Maintenance and troubleshooting of local and wide area networks;
• Lead end-users through diagnostic procedures to determine source of error;
• Comply with Corporate Safety and IT policies and procedures.
• Ensure that the facilities, such as UPS and A/C, are working properly in all data centers.
• Interface with various vendors in the implementation and troubleshooting of this specific equipment.
• Maintain and troubleshoot all wireless computers, tablets, handhelds, and associated equipment used by Operations throughout the terminal.
• Maintain the local technology infrastructure including the administration of switches, bridges, routers, servers, wireless infrastructure, phone systems, et al.
• Respond to and document IT Service Desk incidents utilizing Ports America’s IT Service Desk system.
• Track and maintain all local IT assets.
• Verify that computer rooms and office areas are maintained
• Create new and update existing IT documentation.
• Coordinate and schedule IT projects locally to minimize impact to the business.
• Respond to after-hours automated alerts that require onsite attention (when necessary).

Working Conditions:       

• Candidates will be required to carry smart phones and participate in a 24x7 on-call rotation.
• Ability to travel between 30-50% of the time to support remote sites up to an hour and a half away
• Ability to function in under-way construction sites, occasionally lift and carry equipment weighing up to 50 lbs., climb stairs in buildings that are not elevator equipped and to work on projects that require after hours support.
• This position is located in an office environment requiring the use of a keyboard, mouse and video display.
• Requires movement around the marine terminal environment.
• Be able to move and rack/un-rack servers (approximately 150 lbs.) and related hardware with assistance.

 

Minimum Requirements:

• Associate's or Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or a related field OR High School Diploma or GED Equivalent with 4+ years of IT experience 
• 3+ years experience in a Windows Server environment supporting PCs, printers, network equipment (wired and wireless.)
• 3 + years of help desk experience with extensive telephone or in-person experience in a customer service capacity, general computer network administration experience, in a small to mid-sized organization, preferably in a logistics or maritime industry firm.
• Valid driver’s license and ability to have and hold TWIC credentials.

Preferred Qualifications:

• Wireless networking troubleshooting experience
• VOIP experience
• Solid interpersonal and organizational skills.
• Strong verbal and written communication skills. 
• Strong commitment to team work and a team-oriented environment, with willingness to share knowledge and expedite the accomplishment of assigned tasks.
• Ability to work independently
• Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties
• Possess strong organizational and time-management skills
• Ability to multi-task and handle on a pro-active basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies
• Ability to write scripts to perform administration.
• Ability to respond to issues and carefully work through problems.
• Ability to develop analytical and organizational skills.
• Ability to assist and develop less experienced staff on technical issues.
• Ability to take action, and communicate technical information to non-technical users

 

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. 

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.  

If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant%20Privacy%20Notice.pdf, we invite you to contact us via email at [email protected].  

Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.