Manager, Aviation Maintenance and Operations

As the Manager, Aviation Maintenance and Operations, you will oversee baggage operations and maintenance to ensure that airlines, vendors, contractors, project managers, airport operations, passengers, and other stakeholders interact with and use the baggage handling system as intended. You will ensure passengers’ baggage is properly inducted, transferred, screened, sorted, and delivered while minimizing interruptions to baggage handling system operations and conveyor maintenance.

• You will coach, mentor and train direct reports and provide continuous performance management and conduct performance evaluation.
• You will work with the leadership team to ensure that customer needs and requests related to mechanical operations are resolved in a timely manner with a high level of quality.
• You will ensure metrics are established and tracked to show the efficacy of current services provided, process improvements, and impact on overall customer experience and satisfaction.
• You will provide leadership and oversight related to contract negotiation, program evaluation, optimization, implementation, support, change management, incident management, and service-level manager.
• You will direct the operational management and service functions of the department to ensure a high level of quality and effective support is provided to internal customers.
• You will perform appropriate risk analysis and develop contingency plans for unexpected problems that can have a significant impact on the overall program.
• You will create and manage the department budget, forecast departmental needs, and design budgets aligned with company objectives and team goals. You will identify required overhead costs, track expenditures, make allocation decisions, and present annual budgets to Directors or executive leadership.
• You will ensure employee timekeeping records comply with all articles of the Collective Bargaining Agreement and resolve any perceived issues.
• You will coordinate onboarding activities for new employees, train leadership on the onboarding process, measure program effectiveness, and recommend improvements.
• You will manage ongoing small projects and develop project plans, defining scope, deliverables, and resources needed to meet project goals and deadlines.

• Experienced – You have four (4) years of experience in production/airline/airport operations, or maintenance, and two (2) years of supervisory/lead/mentor experience, including experience leading a project or process.
• Desired – We hope you have experience working within airport baggage operations or airline baggage systems. We also hope you have experience supervising represented and non‑represented employees.
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Leader – You can provide vision and leadership for the department and organization, moving seamlessly from strategy to tactics and can effectively execute a plan. You can delegate responsibilities and motivate staff to complete tasks.
• Interpersonal – You can effectively interact with a variety of clients, customers, and employees in a professional manner. You can develop and maintain effective working relationships to gain trust and establish credibility at all organizational levels.
• Analytical – You are skilled in gathering, analyzing, and synthesizing complex data to inform strategy, negotiations, and process improvement. You can aggregate and analyze data in a way that is meaningful to business operations in a timely manner.
• Critical Thinker – You exercise sound judgment and decision-making, using critical thinking and problem-solving skills to assess an issue and determine an optimal solution. You use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.