Specialty Pharmacy Technician

Job DetailsJob Location: Polaris Specialty Pharmacy LLC - Covina, CA 91724Salary Range: $20.00 - $25.00 HourlySpecialty Pharmacy Technician

A Specialty Pharmacy Technician is responsible for contributing to efficient and effective pharmacy operations, including but not limited to:

Following all Company SOPs, federal, state, and local laws, regulations, professional standards, and ethics — including any Company employee agreements.

Complying with all relevant pharmacy accreditation standards.

Maintaining confidentiality of all patient and Company information (HIPAA compliance required).

Adhering to pharmacy workflow procedures at each assigned task station.

Supporting a high-performing team by taking initiative, improving patient care, and being receptive to feedback.

Remaining flexible for scheduling and business needs.

Duties and Responsibilities

Under the supervision of the Manager/Director, Pharmacy Manager, or Staff Pharmacist:

Handle telephone calls that do not require the pharmacist’s direct attention

Gather and complete patient information profiles accurately

Verify insurance and benefits eligibility, including copay assistance or other aid programs, and guide patients accordingly

Triage prescriptions appropriately to internal and external providers

Manage patient documents promptly and accurately

Enter prescription data accurately into pharmacy software systems

Identify payer types and requirements based on insurance information

Determine payer requirements such as Prior Authorization, Step Therapy, and Specialty Drug restrictions

Use prescriber, insurance, and pharmacy portals to enhance communication

Troubleshoot and resolve claim issues, including managing a portfolio of rejected claims, with working knowledge of Medicare Part D and other third-party plans

Ensure timely billing, including completing and submitting prior authorization forms

Stay current on payer policies, program changes, and financial assistance resources

Communicate and collaborate with prescribers and their staff regarding prescription needs, financial assistance, or prior authorizations

Fill prescriptions by retrieving, counting, and pouring medications (as required)

Assist with inventory management, including ordering, unpacking, and receiving medication shipments

Perform general administrative duties such as filing, returning calls, and assisting in-person customers

Verify and collect payment information pertaining to patients shipment.

Duties and responsibilities may vary based on business needs, state board of pharmacy regulations, licensure requirements, accreditation standards, and the state in which the employee is licensed and/or physically performing work.

QualificationsRequired Qualifications

State-level licensure and national certification as required by the home state and state board of pharmacy

Regular and predictable attendance, including evenings, weekends, and holidays

Ability to complete required training within designated timeframes

Ability to provide excellent customer service in person and over the phone, demonstrating compassion and empathy

Strong communication skills with the ability to read, write, speak, and understand English

Ability to work in a fast-paced environment and pivot quickly between tasks

Ability to work both independently and collaboratively

Basic math and analytical skills

Proficiency in Microsoft Office (Outlook, Excel, Teams) and ability to produce departmental reports as needed

Preferred Qualifications

1–3 years of experience as a Pharmacy Technician

Previous experience in a pharmacy or medical setting

Previous customer service or retail experience

Physical Demands

The physical demands described here represent those required to successfully perform the essential functions of this job:

May sit or stand 7–10 hours per day

May occasionally need to sit, climb, balance, stoop, kneel, bend, or walk

May be required to work extended hours as needed

May lift and/or move up to 30 pounds

Must be able to function in typical pharmacy work environments

Must pass background and drug test