Station Manager

Position Summary:  Serves the company by managing the station and ongoing operations to ensure all aircraft movements, terminal activity, ramp handling, loading/unloading of aircraft and cargo handling meet all company and governmental requirements and safety regulations.  Provide high level of superior service to all customers of all business units while keeping costs of the station operation to a minimum.  The role will oversee vendor operations and performance across various locations throughout the airport in constrained environments, while managing a large contingency of core strategic customers located at the port.

Values and Behavioral Standards:  To ensure the effective communication and application of company values and behavioral standards, as stated in our company “Code of Conduct” policy, and to respond appropriately in the event of any known departure.

Major Job Accountabilities:

• Responsible for maintaining, supporting and improving the overall station operation to support all business units of the company.
• Responsible for station compliance of all safety regulations and requirements pertaining to the station, aircraft, facilities, equipment and personnel.
• Responsible for achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations.
• Manages the Cargo terminal’s ongoing operations to ensure that terminal, aircraft movement, loading/unloading of aircraft and cargo handling meet all company and governmental policies and regulations and that customers receive quality service.
• Interacts with all customers and vendors to ensure proper training in company requirements and procedures. Ensures customers and vendors know whom to contact if they have problems.
• Monitors all station contracts to ensure all vendors are complying with all contract provisions and service level agreements.
• Meets with customers and vendors on a regular basis to discuss potential problem areas and the entire scope of the company. Resolves all problems arising from vendors, crews, hotels, catering, maintenance, fuelers, ground handlers, or customers.
• Keeps management informed of any operational issues that may affect/impact operational performance.
• Monitors and evaluates work performance of all company employees assigned to the station.
• Ensure the use of company digital tools to accurately record all turnaround information.
• Ensure the Flight Close Out Tool or alternate system is updated daily.
• Comply with all regulatory, safety, and security procedures as applicable to a Ground Security Coordinator (GSC), and as required by the TSA, US CBP, FAA, and other civil aviation authorities.
• Interfaces with local airport authorities to ensure company compliance with all local policies. Ensures monthly reports are submitted to local airport authorities as required.
• Complete and distribute all required Atlas reports in a timely manner.
• Act as Station Boss when applicable.
• Performs After Action Reviews (AARs) on incidents affecting the operation and issue Ground Service Discrepancies (GSDs) to service providers through company systems.
• Manage procurement of station supplies, including warehouse, office, and aircraft materials.
• Coordinate and maintain inventory control for aircraft and station supplies.
• Collaborate with ULD Operations to ensure proper allocation and movement of ULDs throughout the network.
• Verify with Global Customs Support that in-transit permits are current and updated according to market needs.
• Prepare and maintain Standard Operating Procedures (SOPs) related to station operations.
• Manages and coordinates warehouse and ramp access for special events and visits.
• Serve as signatory and/or Airport/Customs Coordinator, responsible for issuing new badges, renewals, and conducting audits for Ground Ops, Tech Ops, and Flight Ops personnel, as required.
• Submits an operating budget and operates within that budget. Highly proficient in keeping costs of station operations at a minimum. Ensures all invoices are sent forward to be paid promptly.
• Responsible for managing the operation across various on and offsite locations throughout the airport
• Ensures the station, its employees and support personnel are well prepared to support corporate contingency plans and initiatives
• Serves as main point of contact for all airport and regulatory agencies and attends the various meetings within the airport cargo and general aviation community. Is involved with airport projects that can have an impact on the operation and customers.
• Responsible for managing local relationships for large customer while driving operational excellence and customer services for a large group of course customers
• Works in tandem with subsidiaries to cross support local operational needs and station support
• Must plan and coordinate all adhoc charter activity requiring warehousing for key customers
• Liaise with and support other Atlas Worldwide Holdings group, including participation in IOSA, CEIV Pharma, Fresh, and other certification initiatives as required.
• Perform additional duties assigned by the Director of Station Operations.

Qualifications:

• 4-year college degree or equivalent relevant experience.
• Minimum 5 years of extensive airline operational experience.
• Previous experience in areas of duty and 767/777/747 cargo/passenger service operations preferred.
• Required to successfully pass company initial and annual recurrent training in areas of Loadplanning, Weight & Balance, and aircraft handling.
• Able to perform all aspects of Ground and Cargo Operations including Loadmaster, handling hazardous materials, de-icing, fueling, catering, security, etc.

Special Demands:

• Must be flexible with work schedule and available on call 24/7
• Maintains current passport and visas.
• Must have NO travel restrictions to any domestic and international stations.
• Must have valid Driver’s License and must be able to drive Company and rental vehicles when required.

Skills:

• Ability to organize and perform multiple assignments in a high stress environment.
• Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.
• Proven ability to lead and manage the activities of a diverse and work force.
• Skilled problem solver with leadership qualities.
• Excellent communication, decision and management skills.
• Computer literacy, the ability to not only run basic e-mail and word processing programs but is able to learn and operate proficiently company and industry programs, e.g., Sable W&B system, Veoci, AIMS, CHAMP Cargospot.