Assistant GM Lincolnwood

Job DetailsLevel: ExperiencedJob Location: Lincolnwood Fitness LLC - Lincolnwood, IL 60712Position Type: Full TimeSalary Range: $17.20 - $17.20 HourlyJob Shift: See Job DescriptionThe Assistant General Manager is responsible for supporting the General Manager in overseeing the day-to-day operations of the club to ensure an exceptional Judgement Free member experience and a financially successful operation. This role assists with supervising employees, addressing member concerns, supporting scheduling and staffing needs, enforcing company policies and procedures, and helping maintain a clean, safe, and welcoming environment. The Assistant General Manager may also assume leadership responsibilities and oversee club operations in the General Manager’s absence.

Essential Duties and Responsibilities

Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.

Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follow superior customer service guidelines.

Assist with Staff Management and provide backup support to the General Manager as needed.

Assist in scheduling, training, and supervising staff.

Create and manage job requisitions, prepare offer letters, assist with candidate communication, and support recruitment, hiring, and onboarding activities as needed.

Member service oversight - Ensuring staff always provide superior customer experience.

Assist in resolving or escalating employee issues or concerns.

Involved in all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues, and questions.

Assist in overseeing cleanliness and maintenance of the facility.

Assist in ordering supplies using a specific budget based on club requirements.

Assist in tracking statistics and reports (weekly, monthly, and annually).

Backup support for any employee who is absent.

Schedule

Full-Time

Monday to Thursday: 12:00pm to 8:00pm*

Saturday: 9:00am to 5:00pm*

Schedule Flexibility: This position requires flexibility to work additional or alternate shifts based on business needs, including coverage for call-offs, staffing needs, special events, or other operational requirements. Scheduled days and hours may vary from time to time, and additional hours or overtime may occasionally be required, as permitted by applicable federal, state, and local law.

Benefits

FREE Black Card Membership!

Paid Time Off (PTO)

Health Insurance - First of the month following hire date

Medical & Prescription drug plans

HSA (Health Savings Account)

Dental

Vison

Life/AD&D

Voluntary Short-Term Disability (STD)

Voluntary Long-Term Disability (LTD), and other additional voluntary benefits!

401k plan after 3 months of service

QualificationsQualification Requirements

Must have a satisfactory background check.
Superior customer service skills, preferably in the fitness industry.
Punctuality and reliability is a must.
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency.
Hard working, enthusiastic, energetic, upbeat, and positive attitude!
Strong problem resolution skills.
Current CPR Certification required (employer-provided).
High school diploma/GED equivalent required.
Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 75 lbs.
Will occasionally encounter toxic chemicals during shift.

How to Apply

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

EOE STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.