Senior Executive, Key Account, Intra Asia

Job Responsibilities

• Manage and develop a portfolio of strategic customer accounts, ensuring strong relationships, customer satisfaction, and long-term business retention.

• Serve as the primary point of contact for assigned key accounts, providing proactive support and ensuring seamless service delivery across all touchpoints.

• Respond promptly and accurately to customer enquiries on rates, service offerings, and commercial requirements.

• Lead and coordinate tender submissions for key accounts, working closely with Trade, Pricing, and relevant internal stakeholders to ensure timely, competitive, and compliant proposals.

• Proactively identify, investigate, and resolve customer issues by collaborating with internal departments and external partners to deliver effective solutions.

• Drive business growth within existing accounts by identifying new opportunities, expanding service offerings, and uncovering potential market segments.

• Communicate and promote new services, product enhancements, and service changes to customers, ensuring awareness and adoption where relevant.

• Monitor market developments, industry trends, and competitor activities to provide commercial insights and recommend account growth strategies.

• Conduct regular customer engagements, including business reviews, account discussions, and relationship-building meetings to strengthen partnerships and understand evolving customer needs.

Job Requirements

• Bachelor's degree in Business, Marketing, Logistics
• At least 2 years of experience in key account management, sales, or a related field, preferably in the shipping industry