Customer Service & Logistics Executive

Job Discription

Position: Customer Service & Logistics Executive

Tasks & Responsibilities

Imports

• Check freight terms and collection on freight collect and local charges
• Issuance of Arrival Notice
• Check cargo discharge list vs manifest and manifest vs actual discharge list
• Surrendering of final documentation
• Release of cargo
• Registering manifests for vessel arrival with customs & excise
• Liaise with parties for road manifest
• Imports Sales & Marketing
• Coordinate Cabotage routing of TBL cargo and liaise with customers for smooth delivery

Container Inventory

• On/Off-hire updating
• Movement/Release Updating
• Tracking Modification
• Batch Amendment of Trucking Movement
• Resource History Enquiry with & without EDI
• Key Enquiry & Reports

Demurrage & Detention

• Voyage Specific Det/Dem Start Date
• Defining Start Date Basis by Port, Voyage
• Concurrent Slab Billing
• Waivers pre-shipment & contract filing & expiring
• Waivers post-shipment (single & batched)
• Waivers approval & status enquiry
• Waivers cancellation pending & approved
• Det/Dem Due & Collection
• Det/Dem Dues complete & incomplete reporting
• Det/Dem Collection Reports
• Reconcile D&D once TBL shipment is delivered against estimates issued to secure funds

Export

• Liaise with shippers to request bookings on e-service and accept bookings in the principal software and send to parties as required
• Ensure cargo readiness and report daily on Export Call preparation
• Imports Sales & Marketing
• Contact customers and ensure shipping instructions (SI) are submitted via e-service and close BL before BDR
• Invoice customers for freight prepaid and local charges
• Ensure all charges are collected before release of the Bill of Lading (BL)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.