About this role
Job DetailsJob Location: Headquarters - Long Island City, NY 11106Position Type: Full TimeEducation Level: Associates DegreeSalary Range: $23.51 - $35.29 HourlyTravel Percentage: Up to 25%Job Shift: MorningJob Category: AccountingSUMMARY
Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?
As a A/R Biller at Phoenix House, you will be responsible for the billing of Outpatient and inpatient and follow up of claims.
If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction-free future together.
Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!
About Us
Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.
What We Offer
At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:
(10) Paid Holidays
Paid vacation, sick time, personal and wellness time
Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
Pet insurance, legal support, and other supplemental insurance
A generous tuition reimbursement program
403(b) retirement plan
Competitive wages and more...
You will have responsibilities including but not limited to:
Resolve cash generating accounts expeditiously to bring in revenue for the company.
Able to work an average of 40-50 accounts per day 100% of time
Able to work accounts with 5% or less error ratio
Follow-up on Managed Medicaid, Commercial and Essential claims by phone calls to the insurance companies, websites, if available, or any online resources.
Understanding of medical terminology, diagnosis codes, denial codes, and calculating fee schedules.
Experience in filing appeals on denied claims when appropriate while working each account/claim.
Strong understanding of UBs, 1500s, Electronic Remittance Advice (ERAs).
Ability to read and understand EOBs (Explanation of Benefits).
Able to read and understand the 820 billing regulations and applying them when following up on Claims.
QualificationsREQUIRED EDUCATION
High school diploma or equivalent required.
Associates degree or vocational school training preferred.
LICENSE/CERTIFICATIONS
N/A
EXPERIENCE
Excellent written and verbal communication skills, on Program specifics processes.
Excellent organizational, time management and problem-solving skills.
Able to use the appropriate reason and status codes in the EMR system for each account
Able to request the correct information from the appropriate entity when attempting to resolve the account.
Able to ask the appropriate questions when calling insurance companies or state programs, or patient.
Proficient in Microsoft Office Suite or similar software.
COMPETENCIES (KSAs)
Leadership
Initiative
Ethical Practices
Judgment
Relationship Management
Emotional Intelligence
Professional Boundaries
Global and Cultural Awareness
Critical Evaluation
Problem Solving
Decision Making
Communication
Teamwork
Crisis Management
Technical Capacity
WORK ENVIRONMENT
This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 30 pounds
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