Workshop Manager

Workshop Operations

• Oversee all workshop maintenance activities.
• Ensure efficient planning and utilisation of labour, facilities and equipment.
• Monitor workshop productivity and efficiency.
• Drive improvements in fleet availability and maintenance performance.
• Ensure workshop standards are maintained at all times.

Vehicle & Asset Maintenance

• Ensure the effective maintenance of all vehicles and refrigeration assets.
• Monitor vehicle reliability and identify recurring defects.
• Implement preventative maintenance strategies to reduce downtime.
• Review asset performance and support lifecycle planning.

Compliance & Governance

Ensure compliance with:

Operator Licence requirements

DVSA regulations

Road Transport legislation

Health & Safety legislation

Company maintenance standards

Lead maintenance audits and compliance reviews.

Ensure all maintenance documentation and records are complete and accurate.

Manage corrective actions arising from audits and inspections.

Financial Management

Manage workshop operating budgets.

Monitor maintenance costs and expenditure.

Approve repair work and major expenditure within authority limits.

Manage supplier performance and contract compliance.

Identify and deliver cost-saving opportunities without compromising safety or compliance.

Performance Management

Monitor and report on:

Fleet availability

VOR performance

Workshop productivity

Labour utilisation

Maintenance costs

Compliance performance

Establish and track departmental KPIs.

Develop action plans to improve performance

Customer Service & Stakeholder Management

Ensure excellent levels of customer service are delivered.

Build strong relationships with operational teams, customers and suppliers.

Act as the primary escalation point for significant maintenance issues.

Support depot operational objectives through effective fleet management

Continuous Improvement

Drive process improvements within workshop operations.

Implement best practice maintenance standards.

Identify opportunities to improve efficiency, compliance and customer service.

Support digitalisation and utilisation of workshop management systems

Health, Safety & Environmental

Champion a positive safety culture across the workshop.

Ensure risk assessments and safe systems of work are implemented.

Investigate accidents, incidents and near misses.

Ensure environmental and waste management procedures are followed.

Essential

• Proven experience managing a commercial vehicle workshop or fleet maintenance operation.
• Strong leadership and people management skills.
• Thorough understanding of Operator Licence and compliance requirements.
• Experience managing maintenance budgets and costs.
• Strong knowledge of commercial vehicle maintenance practices.
• Excellent organisational and communication skills.
• Ability to analyse data and drive performance improvements.
• Full UK Driving Licence.

Desirable

• IRTEC qualification.
• Transport Manager CPC.
• IOSH Managing Safely or equivalent.
• Experience within refrigerated vehicle operations.
• Experience using fleet and workshop management systems.