Temporary Portal Account Request Processor - EMR

The temporary Portal Account Request Processor is responsible for accurately entering and activating account requests for the portal from members, their family, and providers. This role involves processing request tickets, verifying contact data of members and their family, and activating portal accounts. The processor will use various tools and software to input data, verify its accuracy, and maintain records. The processor will use phone, email, chat, and remote access tools to troubleshoot and resolve data-related problems.

• Accurately enter data into the EMR system and other databases.
• Verify the accuracy of data before and after entry.
• Assist with data cleanup and validation tasks.
• Maintain and update records as needed.
• Communicate with team members to resolve data discrepancies.
• Ensure confidentiality and security of sensitive information.
• Stay updated on portal enhancements, changes, and policies.

• Commits to a respectful, just, and supportive environment for individuals and team members aligning with the organization’s commitment to inclusion and belonging.
• As a leader, sets and promotes a culture focused on inclusion and belonging in all business practices. This includes actively seeking, hiring, and developing talented candidates and appropriately and fairly addressing issues related to inclusion in all interactions with team members.
• Other duties as necessary or assigned.

• Strong organizational skills
• Strong attention to detail for accuracy of data input
• Experience and ability to work independently and in a team setting.
• Excellent communication skills, including interpersonal and phone skills.
• Excellent writing and word processing skills
• Proficiency with Microsoft Office suite
• Ability to keep sensitive and privileged information confidential.
• Demonstrates cultural competence
• Demonstrates ethical and professional responsibilities and boundaries.
• Ability to prioritize and manage multiple projects simultaneously.
• Proactively approaches professional responsibilities.
• Completes work in a timely manner.
• Ability to multitask and handle large volumes of information.
• Strong computer skills
• Proficient in using web-based applications, and remote access tools
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of Health Home and OPWDD/IDD terminology, HIT Regulations and security standards, and HIPAA is a plus

• High school diploma or equivalent, required.
• Minimum of one year of experience in data entry preferred.

• At least a year of experience working in an EMR and/or databases preferred.
• Familiarity with I/DD provider agencies, OPWDD, or Health Homes preferred.
• Customer service/help desk experience preferred.