IT Technician I
- Location
- San Pedro Garza Garcia
- Workplace
- On-site
- Employment
- Full-time
About this role
- Resolving helpdesk issues and providing IT maintenance/support for a studio.
- Close relationship with studio/regional Operations Director and Managing Directors group.
- Shows initiative and ability to work well independently and with others.
- Exhibits strong organization, attention to detail, and time management skills.
- Able to pivot and have a “hands-on” working style.
- Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
- Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
- Receive, prioritize, and manage service requests from internal clients.
- Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
- Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
- Contribute to the knowledge base and share best practices to enhance overall efficiency.
- Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
- Conduct training sessions and provide orientation as needed.
- Stay updated on emerging technologies and trends to recommend innovative solutions.
- Reports to the IT Services Manager and/or Director of IT Services.
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