Customer Service Planner (W2 - Onsite)

Job Description:

Location:  Foxboro, Massachusetts
Schedule:   7:30 am- 4.00 pm Monday to Friday
Duration:  Long term.  Six-month renewals Possible conversion to full-time employment.

·         Top Skills:     
1. Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.

·         2.  SAP user experience.  Customer Service and Order fulfilment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools

·         3.  Strong MS Office use.

·         Duties:

·         Take customer order entries and assign work to other team members.

·         Uses Salesforce to interpret requests and assign tasks.

·         Interview process: 1st round: Video conference, 2nd/final round: Onsite at the factory

About the Facility

·         Instrumentation materials are manufactured at this facility.

·         Engineering-focused plant/factory environment.

·         Team consists of approximately 20 people.

·         Mix of Customer Service Representatives, Planning, and Purchasing professionals.

·         Diverse team with varied backgrounds and cultures.

·         Collaborative environment where everyone has opportunities to lead and participate in team meetings.

Key Responsibilities

·         Interface with internal and external customers.

·         Coordinate activities with client functional areas including:

·         Manufacturing

·         Sales

·         Distribution

·         Field Service

Handle customer complaints and inquiries accurately and promptly, including:

·         Order status

·         Production updates

·         Delivery inquiries

·         Billing inquiries

·         Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.

Coordinate with customers regarding:

·         Product selection

·         Order placement

·         Delivery schedules

·         Expediting requests

·         Proactively solve customer issues to improve customer satisfaction and relationships.

·         Provide product information, including some technical information when necessary.

·         Systems and Software

Utilize and maintain data in:

·         SAP

·         Quote to Cash

·         Intranet

·         Buy Automation

·         Extranet

·         Shared Drives

·         External Account Websites

Qualifications:

·         Position is located at the Client Plant in Foxboro, Massachusetts.

·         Desire for upward mobility and career growth within Client.

·         Fast learner willing to travel periodically for training opportunities.

·         Excellent verbal and written communication skills.

·         Ability to prioritize work, work independently, and meet deadlines.

·         Strong relationship-building skills with both internal and external stakeholders.

·         Strong mediation, negotiation, and facilitation skills.

·         Working knowledge of Microsoft Windows operating systems.

·         Experience with:

·         Microsoft Word

·         Microsoft Excel

·         Microsoft Access

• SAP experience preferred.