Promo Claim Supervisor

Responsible for managing customer claims, rebate agreements, trade spending, and financial reconciliations to ensure accurate financial reporting and strong commercial controls. The role supports month-end closing activities, monitors customer-related financial transactions, and provides analysis on claims, promotional funds, deposits, and sales deductions.

The position works closely with Trade Marketing, Key Account Managers (KAM), and AP Teams to validate claims, reconcile customer balances, administer rebate agreements, and ensure compliance with company policies and financial standards. The role also plays a key part in maintaining financial accuracy, mitigating business risks, and supporting management with timely reporting and insights for decision-making.

1. Claims Management & Validation

• Perform second-level validation of customer claims before processing.
• Review claim accuracy, supporting documents, and compliance with company policies.
• Ensure timely claim submission, approval, payment, and closure.
• Monitor outstanding, pending, and disputed claims.
• Coordinate with Sales, Customer Service, and Finance teams to resolve claim issues.

2. Rebate Agreement Administration

• Create, maintain, amend, and close rebate agreements in the system.
• Ensure rebate terms align with approved commercial agreements and customer contracts.
• Monitor rebate accruals and settlements.
• Support periodic review of rebate performance and outstanding liabilities.

3. Customer Confirmation & Reconciliation

• Conduct monthly customer balance confirmations.
• Reconcile customer accounts and investigate discrepancies.
• Ensure financial records are accurate and complete.
• Coordinate with customers and internal teams to resolve unmatched transactions.

5. Journal Voucher (JV) & Month-End Closing

• Prepare and validate month-end closing activities related to:
  • Trade promotions
  • Curves and accruals
  • Sales deductions
  • Manual contractual adjustments
  • Customer claims and rebates
• Ensure compliance with accounting policies and reporting deadlines.
• Support audit requirements by maintaining proper documentation.

6. Promotional Fund Management

• Reconcile promotional funds against approved budgets.
• Monitor landing estimates and actual utilization.
• Investigate budget variances and provide analysis.
• Support budget forecasting and financial planning processes.

7. Deposit Monitoring

• Monitor customer deposits and advance payments.
• Ensure deposits are properly recorded and reconciled.
• Investigate deposit discrepancies and follow up on outstanding items.

8. Sales & Trade Spending Monitoring

• Analyze sales deductions and trade spending trends.
• Monitor promotional effectiveness and spending utilization.
• Prepare reports and dashboards for management review.
• Identify unusual transactions and potential financial risks.

9. Reporting & Stakeholder Management

• Prepare recurring reports for Finance, Commercial, and Management teams.
• Provide insights on claims, rebates, AR, and trade spending performance.
• Collaborate with Sales, Key Account Managers (KAM), Customer Service, and Accounting teams.
• Support internal and external audits.

Education

• Bachelor's Degree in:
  • Accounting
  • Finance
  • Business Administration
  • Economics
  • Management
  • Related disciplines

Experience

• 2-5 years of experience in:
  • Commercial Finance
  • Trade Finance
  • Accounts Receivable
  • Financial Analysis
  • Claims Management
  • Financial Controlling
  • FMCG Finance Operations