Advanced Associate, Professional Services

Advanced Associate, Professional Services 

Join Pearson’s Qualification Processing team and help deliver accurate, timely T Level results through careful spreadsheet control, SharePoint-based file handling and clear communication with centres and examiners. 

Also known in the market as: T Level Processing Administrator; Assessment Processing Administrator; Examinations Administrator; Results Processing Administrator. 

About the Role 

This permanent, full-time role works 37.5 hours per week within the Traditional Processing, On-demand and Onscreen Team, part of Qualification Processing. The wider department supports General Qualifications, Vocational Qualifications and on-demand assessments. 

You will support T Level assessment material from receipt through to result, working across paper-based and electronic submissions. The role is highly spreadsheet-based and also uses SharePoint to receive and organise student work from centres. 

This is a practical administrator role for someone who enjoys accurate process work, communicates clearly and can keep priorities moving against fixed deadlines. 

What You’ll Do 

• Process T Level assessment material from receipt through result, including paper and electronic submissions. 
• Maintain management information and spreadsheet trackers, including mark and item-level data. 
• Support unmarked, marked, result-closure and post-result activity. 
• Contact centres, examiners and internal teams by Teams, telephone, email and video call. 
• Input data from marked scripts and mark grids, and complete quality checks on results. 
• Escalate issues or risks that could affect service-level agreements. 
• Prioritise your workload across changing processing demands. 
• During peak periods, train and guide a small group of seasonal staff in line with Pearson procedures and values. 

What We’re Looking For 

• Practical Microsoft Excel experience, including creating and editing basic formulas. 
• General office or administrative experience. 
• Experience working accurately to set processes or written instructions. 
• Strong attention to detail, including during repetitive activity. 
• A methodical approach and confidence working to immovable deadlines. 
• Clear communication with colleagues and external customers. 
• Positive teamwork and an understanding of upstream and downstream impacts. 
• A Level or equivalent, plus GCSE English and Mathematics at grade C/4 or above, or equivalent. 
• Advanced Excel, SharePoint or awarding-body experience is helpful but not essential. 

Location & Working Pattern 

This is a fully on-site role, five days per week. Working hours are 8am – 4pm and the office location is Lowton Way, Hellaby, Bramley, Rotherham S66 8SS. Flexibility may be required during peak processing periods, and annual-leave restrictions may apply at key points in the assessment cycle. 

Why Join Pearson? 

You will contribute directly to the accurate delivery of qualifications and results, working with a supportive team across a varied processing cycle. This offers hands-on experience across T Level operations, customer communication, data quality and assessment delivery. 

Please submit your CV and a cover letter explaining why your experience is relevant. Applications received without a cover letter will not be considered. 

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