About this role
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
JOB SUMMARY & SCOPE
Working alongside Purchasing and the technical teams offer a complete administrative support service to the Purchasing area ensuring all aspects are dealt with accurately and in a timely manner.
KEY ACCOUNTABILITIES
· Raise purchase orders as needed and distribute them to suppliers.
· Follow up on overdue purchase orders to ensure timely delivery.
· Process order acknowledgements and report any discrepancies or exceptions.
· Collaborate with the Parts Controller to manage parts on hold.
· Work closely with Sales to clarify order details when needed.
· Update the purchasing system to reflect changes in job or order status.
· Perform accurate purchase data entry.
· Support other team members within the department as needed.
· Prioritize tasks in alignment with current purchasing objectives.
· Obtain delivery timelines from suppliers for new products.
· Update purchase orders (POs) and sales orders (SOs) with confirmed due dates.
· Adjust status and due dates for backordered items.
· Coordinate with the Trade Team to confirm due dates for used products.
· Update sales order dates to account for triage and refurbishment lead times.
· Use available data to forecast orders expected to ship within the current month.
· Follow up with other departments to gather information required for production reporting.
· Take ownership of service level agreements (SLAs), ensuring commitments to customers and end users are met.
· Continuously improve data utilization to support business growth, process efficiency, and quality.
· Promote quality standards across all processes.
· Build and strengthen supplier relationships.
· Prepare daily, weekly, and monthly reports to support management and customer visibility.
· Perform additional duties as assigned.
EDUCATION + EXPERIENCE + KEY TRAITS
· Proven hands-on experience of administration showing knowledge and understanding of process, preferably in a Purchasing environment.
· Proactive, self-accountable, assertive and self-motivated with the ability to perform within tight time constraints, address root causes of issues, take the appropriate corrective actions and develop improve supply chain processes.
· Understanding of the key drivers to increase customer satisfaction – both in terms of quality and on time delivery / pick up.
· Excellent verbal & written communication skills, especially telephone manner and email capability.
· Ability to manage time, organize workload, and solve problems.
· Excellent team player with the ability to work independently under minimum supervision
· Ability to manage areas of responsibility to complete tasks on time while interfacing with other departments to ensure success.
· Computer literate & a good working knowledge of Microsoft Office.
· Excellent attention to detail.
· Good interpersonal skills to form effective working relationships with people at all levels both with the supplier and within Peak.
· Ability to embrace change.
· Flexible and able to readily accept appropriate responsibility.
TYPICAL PERFORMANCE TARGETS
· SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
· COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
· INNOVATION: Step changed delivery in safety, quality, and/or cost
LANGUAGE SKILLS
· Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
· Read and interpret documents, procedure manuals and various correspondence from both internal and external.
· Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
MATHMATICAL SKILLS
· Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
SUPERVISION
· Role does require supervision of direct or indirect reports.
· Ability to carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
DECISION MAKING + REASONING
· Able to take accountability and responsibility for business target delivery and decision making.
WORKING RELATIONSHIPS
· Senior Managers
· Service Delivery Team
· Operations Delivery Team
· Sales Team
· Warehouse Team
· Finance Team
· IT Team
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