Configuration Specialist (14h - 22h shift)

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview

The Configuration Specialist handles the building and implementation of new and existing client systems using Paychex's software platform. Configuration Specialists are measured against their ability to meet high quality standards for timeliness and accuracy. The Configuration Specialist will identify quality issues or data discrepancies during client setup and communicate these concerns to the appropriate partner. Individuals in this role work closely with the account's stakeholders to meet organizational commitments to each client's specific needs and adhering to implementation timeline.

Responsibilities

• • Maintain in-depth knowledge of Paychex’s products, features and usage 

  • Responsible for the configuration of client database within Paychex, Inc systems to meet all business requirements using supporting documentation 

  • Verify all necessary information and details have been obtained/extracted from the client via documentation or reporting, partnering with clients and internal stakeholders as needed to ensure data is fully accurate 

  • Ensure all data is recorded, balanced and reconciled to the clients’ reports 

  • Engage directly with clients to clarify setup requirements, confirm expectations, and ensure configuration aligns with documented business needs. 

  • Maintain documentation of discrepancies, errors, changes, and communications that occurred during configuration, and collaborate with necessary stakeholders to identify appropriate resolution 

  • Explain configuration findings, data concerns, or setup impacts to clients in a clear and professional manner, coordinating with internal partners to support resolution. 

  • Troubleshoot issues or concerns with configuration setup, communicating results as required 

  • May support client-facing communication during assigned setup activities by providing updates on timelines, outstanding items, next steps, and overall progress as needed. 

  • Communicate clearly with stakeholders on status of setup/project, adhering to timelines and communicating progress 

  • Manage configuration from initialization to finalization, effectively communicating timelines and executing on the project on behalf of the customer. 

  • Provide flexible support across functional teams to support spikes in high volume as needed 

  • Active member within the team, supporting those who have questions, and asking questions when necessary; provide subject matter expertise to internal partners as needed 

Qualifications



Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?

• A flexible work philosophy
• Company paid private health insurance
• Company paid life and disability insurance
• Paid leave for illness, birth parents, non-birth parents, elder caregivers, marriage, adoption of a child and bereavement
• Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
• Christmas and Easter bonuses
• Opportunity for strengthening expertise and skills through Paychex’s learning platform, including lessons in English

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.