About this role
Why Join Pathways?
- Work in a supportive team environment and amazing corporate culture.
- Impact patients' lives directly by providing in-home care.
- Opportunities for continued growth and professional development.
Position Details:
- Main Office location: Westwood, MA
- Job Type: Full Time
- Schedule: Monday - Friday
- Training: Initially about 6 weeks in-office training
- Remote role with possible office days for meetings/additional training
Responsibilities:
- Interact with patients in a positive and professional manner via telephone
- Handle multiple calls while maintaining exceptional patient experience
- Educate patients using data derived from their electronic medical records
- Communicate well with our healthcare team and be a liaison between our patients and our staff
- Embrace new technologies and continuous improvement to provide our patients with the best possible experience
- Perform administrative functions as necessary
- Respond to and reply to requests for information
- Maintain strict compliance to HIPPA and patient privacy
- Perform other related job duties as assigned
Qualifications:
- Excellent customer service skills
- Positive attitude and energetic personality
- Computer and technologically savvy
- Ability to multitask
- Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes
Our Benefits:
- Comprehensive benefits package including 401(k) match, HMO & PPO Plans, Dental, Vision, Life Insurance, Short-Term Disability, and Flexible Spending Account.
- Flexible schedule to promote work-life balance.
- Opportunities for leadership development and professional growth.
Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!
The pay range for this role is:
19.00 - 22.00 USD per hour (Westwood)
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