Assessment Center Assistant

Assessment Center Assistant

This position is an on-campus, full-time, 12-month appointment based in Champaign, Illinois covered by the Professional Support Staff (PSS) Union with an annual salary of $40,643.20.

Application Close Date/Time: Sunday, November 29th, at 11:59PM CT

The Assessment Center Assistant helps operate a high-volume testing center by administering exams, assisting students and visitors, maintaining testing records, and following testing policies and procedures. This position provides customer service and administrative support while helping students complete testing and placement-related processes. This position works on a schedule established by the Assessment Center Director; internal and external events may occasionally require schedule changes. The Assistant must work effectively in a busy environment with frequent interruptions, multiple priorities, and minimal supervision. The position requires daily access to confidential records and information.

Applicants must submit:

• An online employment application
  
• Cover letter
  
• Resume or CV
  

Essential Job Functions

Testing Operations

• Administer and proctor exams, generate score reports, and record test results.
• Obtain and maintain certifications required to administer and proctor exams for testing vendors and organizations.
• Maintain current and historical testing records and results.
• Determine whether individuals meet requirements to take specific exams.
• Generate daily exam rosters and update testing calendars, as needed.
• Troubleshoot routine technical issues and coordinate with Campus Technologies when additional support is needed.

Student and Public Service

• Answer questions from students and the public in person, by phone, and by email, and schedule testing appointments.
• Review student records to determine eligibility for placement test exemptions using established college guidelines.
• Provide information about testing requirements, procedures, and deadlines that may affect admission to academic programs.
• Provide information about the College and its programs to prospective students and applicants.

Operations and Administration

• Maintain inventory and supplies needed for Assessment Center operations.

Staff Coordination

• Train and coordinate student employees and hourly staff.

Other

• Perform other duties as assigned.

Minimum Requirements

Education and Experience

• Associate degree in education, business, office administration, student services, or a related field; or an equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Two years of experience in testing services, higher education, student services, customer service, office administration, or a similar environment that requires working with the public, maintaining records, following procedures, and using technology systems; or an equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills.
• Ability to communicate effectively with people from a variety of backgrounds, including individuals for whom English is a second language.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Ability to work accurately and efficiently in a busy environment with frequent interruptions.
• Ability to learn, understand, and consistently apply testing procedures, placement guidelines, and college policies.
• Ability to work effectively with students, employees, other educational institutions, testing vendors, state agencies, and outside organizations.
• Ability to operate and troubleshoot computer hardware, software, and testing systems.
• Proficiency in Microsoft Office and the ability to learn the College's information systems, testing software, and other technologies.
  Written and verbal communication skills and basic math skills needed to perform the duties of the position.

Additional Requirements

• Must be at least 21 years old.
• Must be a U.S. citizen or lawful permanent resident, due to federal requirements.
• Must pass a five-year federal background check.
• New hires must successfully complete a post-offer, pre-employment criminal background check with fingerprinting. The review includes, but is not limited to, exclusionary offenses identified under the Illinois School Code and Title IV of the Higher Education Act.
• To comply with SURS return-to-work restrictions (40 ILCS 5/15-139.5), candidates must either not be receiving a SURS annuity or be willing to suspend their annuity upon employment, unless otherwise exempt under the law.

Robust benefits, including medical insurance with no monthly premiums, dental, life, disability, retirement plans, flexible spending, dependent care, EAP, work/life balance with generous paid time off, and tuition waiver. More information on the benefits package may be found online at our Benefits page.

Please monitor your email, including spam or junk mail folders, for future correspondence from Parkland College Human Resources.
For further information on the application process, please contact Parkland College Human Resources at 217-351-2220.

Applicants with disabilities may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process.

Requests may be submitted by contacting Human Resources at 217-351-2220 or by emailing [email protected].

Sponsorship for work authorization is not available for this position. Parkland College is not an E-Verify employer.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

Equal Opportunity Employer