Client Services- Operations Analyst

Job Overview

About the Role:

The team:

The Client Service and Onboarding team assist clients with new client set ups and UAT testing prior to go-live in the Production environment and the team is also responsible to assist existing clients with daily queries pertaining to Production environment. Together, the FX & Security Client Service department functions within a fast-paced environment with a strong client orientation.

Responsibilities and impact:

• Assist on everyday client queries pertaining to access management, system workflow, technical errors, and customization requirements.

• Manage a high level of direct client interaction via emails and phone hotlines.

• Act as the primary point person for incident management for Osttra-wide incidents impacting our globally based clients during APAC hours.

• Provide Major Incident reporting following any Severity 1 outages per SLA and monitor client query queues to resolve exceptions.

• Participate in internal testing of applications prior to any change going live in production and work closely with internal teams for system enhancements.

• Communicate and assist internal departments for onboarding new participants in a timely manner and roll out new products.

What we’re looking for:

Fundamental requirement:

We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate must be fluent in both English and Japanese to support our global and regional client base, and will be responsible for providing day-to-day customer support for all services supported within Osttra’s suite of products.

  Additional preferred requirements:

• University graduates preferred with work experience in the financial markets, preferably in operations.

• Knowledge of OTC / FX / Equity / Future products, the trade clearing process, and application support.

• Excellent interpersonal, written, and verbal communication skills in English and Japanese.

• Strong customer service, problem-solving skills, and a strong focus on Operational Control and Data Security.

The location: Tokyo -Japan

Our Benefits: Global vision, local impact

 

• At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.

• Our approach is built on three core pillars:

• Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.
  
  

• Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.
  
  

• Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.
  
  

The Trust employee ownership plan

 

Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly. This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.

 

About OSTTRA

 

We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.

 

Today,we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets.

Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world’s most successful private equity firms, and are on a journey of growth and impact. 

 

Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more at www.osttra.com.

 

Equal opportunity employer statement at OSTTRA

 

We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world’s post-trade financial system runs on