IT Services and IT Consulting1,001-5,000 employees peopleOn-site

Established in California in 1993, OSI Digital has grown into a truly global business and technology solutions provider — committed to helping organizations transform, perform and thrive in today’s digital economy. We operate at the intersection of business and technology, integrating industry insight, technical excellence and data-driven innovation to deliver measurable results and sustainable growth.

We believe people are at the heart of every successful digital journey. Our team of trusted advisors, creative problem-solvers and technical experts partner closely with customers to understand their unique challenges, shape strategic direction and deliver end-to-end solutions. From enterprise applications to analytics to cloud and cybersecurity, we help unlock the full value of data, systems and processes.

With operations spanning eight countries, OSI Digital supports customers from start-ups to Fortune 500 organizations across multiple industries. We combine global scale with local expertise, enabling us to respond swiftly, deploy efficiently and deliver in regions across the Americas, EMEA and APAC. We pride ourselves on our ability to understand complex business
realities and translate them into smart, scalable, cost-effective solutions. From strategy to execution to ongoing optimization, OSI Digital delivers with passion, precision and purpose. Our clients don’t simply complete projects — they realize competitive advantage.

With a footprint that spans North America, Asia-Pacific, the Middle East, and Europe, OSI Digital operates offices in the United States, Canada, India, the Philippines, Dubai, Australia, Malaysia, and the United Kingdom. Our primary offshore Delivery Center of Excellence is based at our
state-of-the-art campus in Hyderabad, India, supported by additional strategic hubs in Chennai, Delhi, and Bangalore.

Location

Atlanta, Georgia, United States

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Field Desktop Support Tech- Bilingual in English and Korean

Location: Atlanta
Workplace: On-site
Compensation: $40k – $70k

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About this role

Field Desktop Support Tech- Bilingual in English and Korean
Location: Atlanta, GA - 5 days onsite

Responsibilities:

Desktop support experience- troubleshooting, configuration, software installation
Experience with ticketing system
Review onboarding requests, review tickets and document issues
Adept at M365, Windows, Active Directory, ticketing systems
Provide troubleshooting and support to end users on a variety of issues- incidents and problems
Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
Set up equipment for employee use
Image computers using a variety of methods
Install and perform minor repairs to computers and peripheral equipment within the office premises

Experience:

Minimum 3 years of experience in software, hardware, and network
Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
Experience with of Windows, M365, PC and Printer configuration
Strong customer service skills, detail oriented, and deadline driven
Strong communication skills and client interfacing skills
Enthusiastic and willing to take initiative
Bilingual in English and Korean is a must

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Field Desktop Support Tech- Bilingual in English and Korean

About this role

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