Internship: Management Associate — Customer Success & Digital Customer Experience Design (m/f/x)

Internship: Management Associate — Customer Success & Digital Customer Experience Design (m/f/x)

Department: Customer Success

Employment Type: Fixed Term - Full Time

Location: Munich

Compensation: €2,410 / month

Description

Your Responsibilities

• You spot flaws in our processes and fix them – fast and pragmatic
• You drive initiatives that touch Operations, Customer engagement, and Commercial teams – and own the outcome end-to-end
• You build data-driven recommendations: you define the KPIs, build the hypothesis, run the analysis, and deliver a clear point of view
• You design, build, and iterate digital customer interventions: trigger-based email sequences, in-app nudges, automated health checks — and measure impact rather than gut feeling.
• You take important steps in a customer-facing SaaS role: you don't shy away from talking to customers and you dig into the engine behind our engagement motions.

Your Experience

• Academic standing — Enrolled at a university and ranking among the top students in your field, with verifiable evidence (e.g. top-decile grades, a scholarship, a thesis or competition result).
• Builder mentality — You'd rather ship a rough version and iterate than wait for the perfect plan, and you're energized by owning outcomes end-to-end, not just tasks.
• Self-direction — You set your own bar for quality, catch your own mistakes before anyone else does, and don't need someone checking in to stay on track.
• AI-native — You used Claude, ChatGPT, N8N, Zapier or equivalent tools before in a professional environment, and can show a concrete example of a task you did dramatically faster or better because of it.
• Relevant experience — You've already tested yourself in a high-pressure environment — an internship or role in consulting, strategy, tech, or founding something — and can point to a specific problem you structured and solved under time pressure.
• Language proficiency — Professionally fluent in English (written and spoken); additional languages are a plus.

Benefits

• A purpose-driven mission to tackle real supply chain resilience and sustainability challenges while working alongside global industry pioneers at one of Europe's fastest-growing software companies
• Fuel for professional growth in a fast-paced environment, supported by a culture of continuous feedback and mentorship
• A talented and fun team with lots of opportunities to connect and learn in a beautiful office at the center of Munich (Sendlinger Tor)