Patient Scheduling Coordinator
Chandler (Southeast Hub), AZ · On-site
About this role
Patient Scheduling Coordinator
About OrthoArizona:
At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and podiatry needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.
Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to 2 ambulatory surgical centers and in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our employees.
As a Patient Scheduling Coordinator with OrthoArizona, you will get to:
- Answer phone in prompt, courteous and helpful manner, screen, and route calls if applicable.
- Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues.
- Collect important patient data to ensure ease of scheduling.
- Verify insurance is active, and update insurance information as needed prior to scheduling.
- Schedule appointments accurately in conjunction with provider protocols and patient’s needs.
- Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols.
- Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.
- Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts.
- Meet individual quotas and key performance indicators (KPIs), as well as assist in accomplishing team goals.
- Continue to expand knowledge of practice management software as updates occur.
- Follow all Standard Operating Procedures.
- Understand/Perform training on practice management software.
- Other duties as assigned.
- *Using state or federally regulated websites may require personal login credentials.
Qualifications:
- Excellent customer / patient service skills.
- Deep understanding and Knowledge of medical terminology.
- Working knowledge of computer programs.
- Excellent written and verbal communication skills.
- Minimum Qualifications:
- High School diploma or GED.
- Preferred Qualifications:
- Prefer one-year medical office experience.
- Bilingual is a plus.
- Basic phone handling skills. Contact Center experience.
- Basic knowledge of insurance plans and the specialty referral process.
Full Time Benefits:
- Robust paid time off package including, sick time, holidays, & paid time off!
- Medical with multiple different plan options.
- Health Savings account + company contributions.
- Dental & Vision insurance.
- Pet insurance.
- ID Theft protection & Legal assistance.
Company at a glance
Since 1994, the team of orthopedic specialists at OrthoArizona™ has been dedicated to compassionate care of the highest quality. Our orthopedic surgeons and primary care physicians specialize in all areas of orthopedic care including sports medicine, spine, shoulder and elbow, hand and wrist, hip and knee, foot and ankle, podiatry, pediatrics, trauma, interventional pain management, InstantOrtho™ walk-in clinic for urgent orthopedic care, industrial injuries and workers' compensation. OrthoArizona has convenient office locations throughout the entire valley, each focused on quality care, compassion and exceptional customer service.
Founded1994
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryMedical Practices
Location
Chandler, Arizona, United States
Websiteorthoarizona.org
LinkedInLinkedIn
Top Benefits
- Paid time off
- Sick time
- Holidays
- Medical insurance
- Health savings account
- Company contributions
- Dental insurance
- Vision insurance
- Pet insurance
- ID theft protection
- Legal assistance
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