About this role
ROLE AND RESPONSIBILITIES
- Receive post-closing documents; review post-closing packages for completeness and follow up with attorney partners on missing or outstanding items.
- Monitor the policy email inbox for incoming documents, policy requests, and correction requests.
- Prepare files for policy issuance by confirming vesting, legal description, recording information, premiums/fees, and required endorsements.
- Generate and issue final title policies in accordance with company procedures and turnaround timelines.
- Deliver final policies to appropriate parties and maintain accurate policy records and filE documentation.
- Receipt and disburse wires received from attorney partners in accordance with internal controls and timelines.
- Perform a monthly remittance discrepancy review prior to remitting to ensure accounts balance and reporting ties out.
- Participate in learning and development activities to expand the knowledge base.
- Support OSN Markets as applicable.
- Perform other related duties as assigned or requested.
COMPETENCIES
- Excellent verbal and written communication skills
- Ability to work under pressure and in a time sensitive environment
- Flexibility to shift focus throughout the day depending on market priorities
- Excellent knowledge of Microsoft Office products
- Customer and client focus
- Attention to detail
- Organized and able to multitask
- Good problem-solving skills
QUALIFICATIONS
- Experience working in a high-touch customer service environment
- Experience in the closing industry reviewing HUD’s and a variety of closing documents
- Ability to Accommodate the hours of 9am-5pm, Monday through Friday
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