Labour Relations Assistant - Member Education

 

The Ontario Nurses’ Association (ONA) is Canada’s largest nurses’ union. We are powered by our members — 68,000 nurses and health-care professionals, and 18,000 nursing student affiliates — who provide care in hospitals, long-term care, public health, the community, clinics and industry.

 

Our mission is to defend the rights of and advocate for nurses and health-care professionals who care for the health of Ontarians. We empower members and fight against unfair and unsafe treatment, negotiate and enforce our contracts, offer benefits and insurance, provide tailored education and development opportunities and much more. We confront governments, administrations and other policymakers head on to fight for high-quality public health care.

 

ONA is seeking to hire a Labour Relations Assistant to join our Membership Education Team in our Toronto office. This posting is for an existing vacancy. This position reports to the Senior Manager, Member Education/Anti-Racism and Anti-Oppression and will demonstrate expertise, judgment and independence to provide advanced-level administrative and operational support with a professional and service-focused approach. With high attention to detail and exemplary initiative, the successful candidate will be accountable for providing support to members and staff, in a manner that is consistent with our member values.

 

• Accountable for maintaining complete, accurate and up-to-date electronic and hard-copy files for the Member Education Team in accordance with established records management, confidentiality and privacy requirements.
• Accountable for entering, updating and validating information in established databases, spreadsheets and tracking systems related to member education, staff education and training, and Expressions of Interest.
• Accountable for maintaining workshop records, including requests, approvals, registrations, attendance, evaluations, correspondence, supporting documentation and workshop materials.
• Accountable for liaising with venues regarding approved in-person workshop requests, including obtaining availability, quotes, proposals, contracts and other required information; coordinating administrative arrangements; and communicating confirmed details to the appropriate staff.
• Accountable for maintaining complete and accurate records of all venue-related documentation, including quotes, proposals, contracts, approvals, confirmations, invoices, cancellation terms and correspondence, in accordance with established records management procedures.
• Accountable for compiling and producing regular and ad hoc operational reports and statistics, as requested by the Senior Manager, Member Education/Anti-Racism and Anti-Oppression. Reports may include workshop attendance, delivery formats, regional and sector participation, cancellations, outstanding documentation, Expressions of Interest and other Member Education activities.
• Accountable for reviewing records for completeness and accuracy, identifying missing or inconsistent information and following up with the appropriate staff to obtain required documentation.
• Accountable for administratively processing approved registrations and bookings for workshops in accordance with established procedures.
• Accountable for reconciling corporate credit card charges related to requested workshops and maintaining the required supporting documentation.
• Accountable for preparing and distributing Member Education Team meeting materials, documenting action items, maintaining the team’s action-item records and updating those records based on information provided by the responsible staff.
• Accountable for maintaining records of Expressions of Interest, acknowledging submissions and compiling related reports and statistics.
• Accountable for receiving inquiries by email, telephone and in person, documenting relevant information and directing inquiries to the appropriate staff member or team.
• Accountable for providing administrative and logistical support for Member Education meetings and activities, including arranging meeting rooms, courier services, incoming and outgoing mail, and the reproduction and collation of materials.
• Accountable for actively participating as a team member and providing administrative and operational support to help ensure departmental and organizational accountabilities are met.

 The successful candidate will possess -

• Post-secondary certificate and/or diploma in Business Administration, Administrative Services or a related field.
• A minimum of 2-3 years of experience coordinating events, members' programs, or initiatives that involve multiple interested parties preferred.
• Records management experience.
• Proficiency with registration software and event management applications and other event technology solutions preferred.
• Ability to work effectively in both in-person and hybrid environments.
• Advanced knowledge of Microsoft Office 365 (including Word, Excel and PowerPoint).
• The ability to multi-task, prioritize and manage multiple deadlines in a fast-paced environment in accordance with instructions. High level of accuracy and strong attention to detail while remaining calm and professional during high pressure situations.
• Adaptable and flexible individual who can work effectively as part of a team.

Occasional travel required between sites/regional offices and/or provincially.   

All interested candidates may apply via ONA Jobs by 4:30 pm on September 24, 2026.

The Ontario Nurses’ Association is committed to employment equity within its staff.  Applications are encouraged from equity-deserving groups including individuals of Indigenous descent, Racialized individuals, individuals with disabilities, and 2SLGBTQI persons.  We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at [email protected].

Thank you for your interest in joining us. Only those selected for an interview will be contacted.