Supervisor II, Digital Sales

Job Description

    Supervisor II, Digital Sales

Job Family:

Execution Marketing, Sales

Job Title:

Supervisor II, Digital Sales 

Location:

Rutherford, NJ; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly 

Role Summary:

The Digital Sales Supervisor is an office-based sales position reporting to the Director of Digital Sales. The primary objective of this role is to lead a team who will accelerate the adoption, volume growth, and long-term user retention of the ONE Quote platform. The primary objective of this role is to manage and coach a high-velocity sales team to drive North American volume growth and user adoption of the ONE Quote platform.

Additional Responsibilities:

Regional Sales Performance and Execution

• Manage, mentor, and track the daily activities of Digital Sales Representatives to ensure they hit weekly volume budgets and unique user growth targets.

• Hold the team accountable to high-velocity sales metrics, including the minimum requirement of 10 ONE Force events/tasks per week and the strict 48-hour follow-up SLA.

• Coach representatives on digital onboarding techniques, teaching them how to pivot customers from manual touchpoints to digital self-service.

• Achieve assigned weekly volume budget for the ONE Quote platform by actively monitoring container lifting performance and collaborating with pricing and space management teams to align supply with demand.

• Increase the number of active unique customers quarter-over-quarter by effectively onboarding new accounts and teaching representatives to pivot customers from manual touchpoints to digital self-service.

• Ensure accuracy in all financial and administrative reporting.

• Maintain data integrity in customer profiles by conducting weekly audits of system entries to ensure that all onboarding and transaction records are accurate and up to date.

Core Required Skills and Competencies:

• Collaborate with pricing teams to ensure competitive rate offerings to the ONE Quote market

• Collaborate with space management to align online space provisions with demand and growth targets 

• Engage with ONE Communications team for digital promotions and automated mass customer outreach

• Liaise with sales for intake of new ONE Quote customers who previously worked with ONE via offline contracts

• Analyze relevant market data to identify new target accounts and prescribe actions to win

• Anonymously troubleshoot commercial issues escalated by customers in relation to the ONE Quote offering

Function-Specific Required Skills and Competencies:

• Excellent written and verbal communication

• Ability to analyze data in various visualization tools

• Successful persuasion, negotiation, and problem-solving skills with customers and stakeholders both inside and outside of ONE

Required Minimum Years Experience:

3+ years of experience in container shipping or logistics sectors preferred

Required Minimum Education:

Bachelor’s Degree Preferred