Specialist, Vessel Processing

Job Description

International Logistics Specialist -Vessel Processing

Job Family:

Cargo Management

Job Title:

International Logistics Specialist (Boise) - Vessel Processing

Role Summary:

Service Operations Import processes are executed by this position, which requires adherence to policies and procedures to ensure optimal service for internal and external customers and vendors. Responsibilities include completion of check lists at the individual vessel and port level to ensure that Inbound cargo is on file with USCBP, local terminals and port operations. In addition, the position will work closely with vendors and terminals to coordinate the release of general import cargo as well as special cargo which includes refrigerated units requiring cold treatment, out of gauge and break bulk cargo. In addition, they will monitor cargo movement for USCBP exams to ensure timely release once cargo has been cleared. The incumbent reports directly to the Supervisor, Service Operations. 

Additional Responsibilities:

• Processing import vessels and cargo to ensure proper procedures and policies are followed.

• Assist with training of staff and the maintenance of training materials.

• Assist with internal/external customer concerns and sales inquiries.

• Troubleshoot and resolve complex issues involving cargo movement

• including customs, logistical, and technical challenges

• Case handling in ONEForce, ONE COD Portal and Terminal operating systems as appropriate. 

• Develop and maintain a knowledge base of evolving products and services

Core Required Skills and Competencies:

• High level of both verbal and written communication skills

• Sound decision-making and problem-solving skills

• Adapts to change and prioritizes for high-end results

• Strong interpersonal skills

• Responsive, dependable, and follows through

• Team Player 

Function-Specific Required Skills and Competencies:

• Previous experience in logistics, customer service, sales, or other related fields is a plus

• Gsuite or Microsoft Office experience is required.

• Customs and logistics knowledge is a plus but not required.

Required Minimum Years Experience:

0 to 2+ function-related

Required Minimum Education:

Bachelor’s Degree Preferred