Director of Business Process Excellence

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA

The Job

Reporting directly to the Chief Strategy Officer and sitting on the Strategy team, the Director of Business Process Excellence sets and leads Omnidian's enterprise process improvement agenda. This role looks across the whole business, from Go-To-Market through Operations and Field Services, to decide where process change will have the biggest impact on cost, risk, and service quality, then drives that change in partnership with functional leaders. This is an individual contributor role with enterprise-wide scope: you'll own enterprise process standards, partner directly with C-suite leaders, and be accountable for measurable improvements in how work moves across the company.

Enterprise Process Strategy & Agenda (20%)

• Set the Improvement Agenda: Assess workflows across the business and decide which value streams to tackle first, based on where Omnidian is taking on risk, spending unnecessarily, or leaving the most impact on the table. Own and maintain the multi-quarter process improvement roadmap.
• Own Business Outcomes: Set and be accountable for company-level process targets such as cost-to-serve, cycle time, and rework rates, and report progress to the CSO and executive team.
• BPO & Sourcing Strategy: Evaluate how Omnidian uses BPO and outsourced partners, and work with functional executives to decide where work should be insourced, outsourced, or redesigned.

Enterprise Process Architecture & Optimization (25%)

• Enterprise Process Architecture: Own enterprise process architecture and standards, and lead the redesign of priority end-to-end workflows across business functions and core systems, partnering with functional owners across US and Australian operations.
• Current-State Assessment: Lead current-state baselining to identify handoff friction, cycle-time lag, rework drivers, and capacity constraints, staying close enough to the details to challenge assumptions with data.
• Target Future-State Design: Define target operating models and future-state workflows, and drive their adoption with functional and executive leaders.
• Commercial Alignment: Partner continuously with Product Leadership to ensure operational process designs support commercialized product profitability and client service commitments.

Core Operations Re-Architecture & Upstream Integration (25%)

• Core Operations Re-Architecture: Partner directly with Operations and Field Service leadership to re-architect high-friction value streams—including diagnostic triage, technician dispatch protocols, schedule density, and back-office handoffs to drive operational cost efficiencies.
• Upstream Process Integration: Trace operational workflows upstream into Go-To-Market, Lead-to-Quote, contracting structures, pricing rules, and sales-to-onboarding handoffs to isolate and resolve root-cause friction at inception.
• Platform Migrations & Expansion: Lead process baselining and workflow integration for global platform migrations, system integrations, and regional expansions.

Collaborative Capability Model & Functional SME Partnership (15%)

• Direct Enterprise Process Work: Set direction for process leads embedded in functional departments on enterprise-level work, while they continue to report to their functional managers.
• Co-Design with Functional Owners: Set enterprise process mapping standards, workflow notation, and documentation templates, and work alongside functional SMEs and team leads who build detailed operating procedures. 
• Capability Development: Coach and embed structured process engineering and continuous improvement methodologies across cross-functional teams to elevate overall organizational capability.

Governance, Enterprise Guardrails & Systems Alignment (15%)

• Enterprise Standards Authority: Set enterprise process standards and cross-functional handoff requirements that functional SOPs must meet. Functional leaders own the day-to-day procedures within their teams. 
• Independent Enterprise Guardrail: Evaluate cross-functional handoffs, challenge localized sub-optimization, and ensure local functional designs serve the broader enterprise value stream.
• Executive Alignment & Decision Driving: Bring cross-functional conflicts to executive leadership with a clear recommendation, backed by value-stream data and trade-off analysis, and drive the decision to closure.
• Business Architecture Requirements: Define business architecture and technical system requirements for enterprise software, ensuring technology automates optimized workflows rather than digitizing operational complexity.
• Technology & IT Translation: Partner closely with Technology and IT leadership to translate recommended target-state process designs into clear platform configuration specifications.

• We are unable to provide sponsorship for this role, now or in the future
• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

Midpoint $180,000

• Committed to Parity: We eliminate the "negotiation tax" by placing candidates within the band based on verified professional experience and skill set, not bartering ability, and by giving our best offer up front. This is a core part of our mission to ensure gender pay equity and fairness across the board.
• Performance Bonus: Exceptional work deserves exceptional rewards. You’ll be eligible for bonuses that reflect your contributions to our collective success.
• Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.